Telecalling Team Lead

Redstring; Hyderabad; On-site; INR 400,000 - 550,000; Full time

Job summary

Redstring is seeking a Telecaller Floor Manager to steer the telecalling team and drive daily, weekly, and monthly targets. You will manage leads, monitor attendance and performance, and ensure high-quality customer interactions.

You will also work on improving scripts, coordinating with Sales and Operations, and delivering actionable reports to boost conversions and overall efficiency.

Qualifications

• Proven experience leading telecalling teams and achieving targets.
• Strong communication and coaching skills.
• Proficiency in CRM software and Excel.

Responsibilities

• Lead and motivate the team to hit daily, weekly, and monthly targets.
• Assign leads and follow-ups; track attendance, login hours, and discipline.
• Run daily briefings, reviews, and feedback sessions.
• Monitor call quality and track KPIs (calls, leads, conversions).
• Prepare daily/weekly/monthly reports and maintain lead trackers.
• Ensure timely follow-ups and professional handling of complaints.
• Guide the team on the company’s services, delivery, and pricing.
• Coordinate with Sales and Operations to convert leads.
• Improve calling scripts, processes, and follow-up systems.

Skills

Strong leadership

Target management

Customer handling

CRM tools

Excel/Google Sheets

Tools

CRM tools

Excel/Google Sheets

Job description

Role: Telecaller Floor Manager

About the Role

Manage the daily work of the telecalling team, drive targets, and improve call quality.

Key Responsibilities

• Lead and motivate the team to hit daily, weekly, and monthly targets.
• Assign leads and follow-ups; track attendance, login hours, and discipline.
• Run daily briefings, reviews, and feedback sessions.
• Monitor call quality and track KPIs (calls, leads, conversions).
• Prepare daily/weekly/monthly reports and maintain lead trackers.
• Ensure timely follow-ups and professional handling of complaints.
• Guide the team on Anytime Diesel's services, delivery, and pricing.
• Coordinate with Sales and Operations to convert leads.
• Improve calling scripts, processes, and follow-up systems.

Required Skills

• Strong team leadership and communication skills.
• Experience managing targets and performance metrics.
• Good at customer, objection, and escalation handling.
• Comfortable with Excel/Google Sheets and CRM tools.