Walk-in | Tele Caller Team Lead

Royal Petro Park; Hyderabad; Sur place; INR 800 000 - 1 000 000; Plein temps

Résumé du poste

Anytime Diesel is seeking a Telecaller Floor Manager to lead a high-velocity telecalling team, drive daily performance, and coordinate with sales and operations for lead conversion. The role emphasizes excellent communication, training, and process optimization to meet ambitious targets.

The candidate will oversee call quality, attendance, and reporting while enabling a superior customer experience across B2B engagements in a fast-paced, technology-enabled fuel delivery business.

Qualifications

• 5+ years of telecalling, telesales, customer support, or call centre ops.
• 1
• 2+ years of team-handling experience and floor supervision.
• Experience leading a target-driven telecalling team in B2B settings.
• Prior work with logistics, fuel, mobility, or service ops is a plus.
• Graduation in any discipline is preferred.

Responsabilités

• Lead, supervise, and motivate the telecalling team to hit daily, weekly, and monthly targets.
• Allocate leads, follow-ups, and calling activities across the team.
• Monitor attendance, login hours, and floor discipline; conduct daily briefings and reviews.
• Ensure quality calls, coaching, and adherence to scripts; drive performance improvements.
• Coordinate with Sales and Operations to convert qualified leads into business opportunities.
• Develop standard calling processes, track KPIs, and prepare MIS reports.

Connaissances

Team leadership

Floor management

Verbal communication

Interpersonal skills

Target achievement

CRM dashboards

Excel/Google Sheets

Analytical thinking

Time management

Organization

Formation

Graduate in any discipline

Outils

TATA Tele CRM

Description du poste

About Anytime Diesel

Anytime Diesel is an on-demand fuel delivery company providing doorstep diesel delivery solutions to businesses across sectors such as logistics, construction, infrastructure, real estate, healthcare, and e-commerce. We focus on reliable fuel delivery, customer satisfaction, operational efficiency, and technology-enabled fuel management solutions.

Role Overview

We are looking for an experienced and performance-driven Telecaller Floor Manager to manage the daily activities of the telecalling team, monitor team productivity, improve customer engagement, and ensure effective coordination between customers, sales, and operations.

The ideal candidate should have strong team-handling capabilities, excellent communication skills, experience in target-driven telecalling operations, and the ability to manage customer queries, follow-ups, escalations, and lead conversion.

Key Responsibilities

1. Team Management & Floor Operations

• Lead, supervise, and motivate the telecalling team to achieve daily, weekly, and monthly targets.
• Allocate leads, customer follow-ups, and calling activities among team members.
• Monitor attendance, punctuality, login hours, break schedules, and overall floor discipline.
• Conduct daily team briefings, performance reviews, and regular feedback sessions.
• Support team members in handling difficult customer conversations and achieving performance targets.
• Identify training needs and improve individual and team productivity.

2. Call Monitoring & Performance Management

• Monitor call quality, call recordings, customer interactions, and follow-up discipline.
• Track key performance indicators such as daily calls, connected calls, qualified leads, conversions, and follow-up completion.
• Prepare daily, weekly, and monthly performance reports for management.
• Maintain team dashboards, calling reports, lead trackers, and customer databases.
• Identify performance gaps and implement corrective actions to improve results.
• Ensure adherence to calling scripts, communication standards, and company processes.

3. Customer Engagement & Lead Management

• Ensure timely follow-ups with prospective and existing customers.
• Guide the team in explaining Anytime Diesels services, fuel delivery process, pricing, and business benefits.
• Improve lead qualification, customer activation, repeat business, and customer retention.
• Handle customer complaints, escalations, and service-related queries professionally.
• Ensure accurate recording of customer requirements, call outcomes, and follow-up commitments in the CRM or designated tracker.
• Coordinate with the sales team to convert qualified leads into business opportunities.

4. Sales & Business Coordination

• Drive team targets related to lead generation, customer onboarding, service adoption, and business conversion, as applicable.
• Coordinate with Sales and Operations teams to address customer requirements and delivery-related concerns.
• Follow up on inactive customers, pending enquiries, and potential repeat orders.
• Identify opportunities to improve customer engagement and increase business through structured calling campaigns.
• Ensure that customer commitments are communicated accurately and aligned with operational feasibility.

5. Process Improvement & Reporting

• Develop and standardize calling processes, scripts, escalation matrices, and follow-up procedures.
• Analyse calling data to identify bottlenecks and recommend process improvements.
• Maintain accurate records of team performance, lead status, customer feedback, and escalations.
• Share daily performance updates and periodic MIS reports with the reporting manager.
• Ensure compliance with company policies, customer data confidentiality, and professional communication standards.

Required Skills & Competencies

• Strong team leadership and floor management skills.
• Excellent verbal communication and interpersonal skills.
• Ability to manage targets, productivity, and performance metrics.
• Strong customer handling, objection handling, IVR setup and escalation management skills.
• Proficiency in MS Excel or Google Sheets, CRM tools (TATA Tele CRM) is a Plus, and reporting dashboards.
• Good analytical, problem-solving, and decision-making abilities.
• Strong follow-up discipline, time management, and organizational skills.
• Ability to work in a fast-paced, target-driven environment.

Eligibility Criteria

• Minimum 5+ years of overall experience in telecalling, telesales, customer support, or call centre operations.
• At least 2+ years of team-handling or floor-supervision experience preferred.
• Experience managing a team of telecallers in a target-driven environment.
• Prior experience in B2B telecalling, lead generation, customer onboarding, logistics, fuel, mobility, or service operations will be an advantage.
• Should have worked in corporate companies.
• Graduate in any discipline preferred.
• Immediate joiners or candidates with a short notice period may be preferred, depending on business requirements.

Why Join Anytime Diesel?

• Opportunity to work with a growing, technology-enabled fuel delivery business.
• Exposure to B2B customer engagement and business operations.
• Opportunity to lead a team and contribute directly to business growth.
• Dynamic work environment with scope for professional development.