Telecalling Professional

Panacorp Software Solutions; Kanyakumari; On-site; INR 250,000 - 350,000; Full time

Job summary

Panacorp Software Solutions is seeking skilled call center professionals in Tamil Nadu, India to manage inbound and outbound calls. You will provide product information, build rapport with customers, update records, and strive to meet daily targets in a fast-paced environment.

The role emphasizes adherence to scripts, continuous follow-up on leads, and escalation of complex queries to senior staff while maintaining detailed call logs and generating performance reports.

Responsibilities

• Handle inbound and outbound calls to potential customers or clients.
• Provide detailed information about products or services and answer any questions customers may have.
• Build strong customer relationships by maintaining a positive attitude and a proactive approach.
• Follow up on leads and persuade prospects to buy products or services.
• Maintain and update customer database with accurate and relevant information.
• Achieve daily/weekly/monthly targets set by the organization.
• Escalate complex customer queries to senior team members for resolution.
• Maintain call logs and generate reports on daily activities.
• Adhere to company policies and scripts during calls.

Job description

Job Responsibilities:

• Handle inbound and outbound calls to potential customers or clients.
• Provide detailed information about products or services and answer any questions customers may have.
• Build strong customer relationships by maintaining a positive attitude and a proactive approach.
• Follow up on leads and persuade prospects to buy products or services.
• Maintain and update customer database with accurate and relevant information.
• Achieve daily/weekly/monthly targets set by the organization.
• Escalate complex customer queries to senior team members for resolution.
• Maintain call logs and generate reports on daily activities.
• Adhere to company policies and scripts during calls.