Telecaller

Saanvi Nirman LLP; Ahmedabad District; On-site; INR 240,000 - 420,000; Full time

Job summary

Saanvi Nirman LLP in Ahmedabad invites an enthusiastic customer service and sales professional to join our real estate team. The role focuses on handling customer inquiries, pitching projects, and generating leads via outbound and inbound calls, while maintaining ERP records.

You will meet daily targets, inform clients about ongoing projects, and follow up on prospects through the sales cycle, including post-sales documentation and collections.

Qualifications

• Knowledge of real estate industry and trends; strong communication, data management and typing skills.
• Dynamic, aggressive, result oriented with selling techniques and customer service focus.
• Experience with ERP software for documenting interactions and outcomes.

Responsibilities

• Handle customer queries, complaints, and requests.
• Pitch projects via outbound/inbound calls to clients and channel partners.
• Make daily cold calls to generate business leads.
• Meet daily calling targets and report to Sales Team.
• Inform customers about ongoing projects and share details.
• Qualify inquiries and exceed monthly site walk-in targets.
• Document all call information in ERP as per SOP.
• Identify competition and monitor market trends; inform management.
• Identify and follow up with prospect clients.
• Post-sales collection follow-up and documentation process.

Skills

Customer service

Communication skills

Team coordination

Time management

Data management

Selling techniques

Cold calling

Prospect follow-up

Tools

ERP software

Job description

Responsibilities Include:

• Customer Service: Handling customer queries and inquiries, complaints, and requests
• Making outbound and inbound calls to clients/prospects/channel partners in order to pitch our projects (commercial & residential) in a timely manner
• Cold Calling on a Daily basis on Assigned data to generate Business Leads
• Completion of daily calling targets and reporting with the coordination of Sales Team
• Inform customers/prospects about the company's ongoing projects and share all project-related details
• Qualify inquiries consistently exceed monthly site walk-in targets
• Document all call information in accordance with standard operating procedures, particularly in ERP software
• Recognize competition, document, and notify management of trends in customer product / market sentiments
• Identify and follow up with prospect clients.
• Post Sales Collection follow-up and documentation process.

Required Skills:

• Knowledge of the real estate industry and on-going trends in the same with excellent communication skills, selling techniques, time management and team coordination.
• Excellent data management and typing skills with relevant computer applications.
• Dynamic, aggressive, result oriented, knowledge of customer service/retention/soft sales practices and principles, selling techniques