Jobs in Tele-Caller Profile

Hiring Hello; Jaipur; On-site; INR 180,000 - 300,000; Full time

Job summary

Hiring Hello in Jaipur, India is seeking a proactive sales and customer service executive to handle outbound calls, present products, and generate sales while engaging existing clients.

You will manage incoming calls, resolve concerns, build rapport with clients, and maintain accurate databases of calls and outcomes. You will also adapt scripts, interact across live chat, emails, social media, and calls, and report findings to the team lead.

Responsibilities

• Making outbound calls to potential customers to present products or services, and making cold calls to existing clients to generate sales
• Handling customer concerns and issues, and resolving complaints
• Fostering relationships with existing clients and building rapport with potential clients
• Gathering data on the impact of the company's products or services, and relaying this information to the relevant departments
• Maintaining and updating customer databases, and keeping accurate records of calls and sales
• Interacting with customers via various channels, such as live chat, emails, social media, and direct calls
• Customizing scripts for clients based on the situation, and modifying sales pitches in response to customer demand
• Reporting analysis and observations to the team lead, and making reports and documentation based on conversations

Job description

Responsibilities

• Making calls Making outbound calls to potential customers to present products or services, and making cold calls to existing clients to generate sales
• Managing incoming calls Handling customer concerns and issues, and resolving complaints
• Building relationships Fostering relationships with existing clients and building rapport with potential clients
• Collecting data Gathering data on the impact of the company's products or services, and relaying this information to the relevant departments
• Keeping records Maintaining and updating customer databases, and keeping accurate records of calls and sales
• Communicating Interacting with customers via various channels, such as live chat, emails, social media, and direct calls
• Adapting Customizing scripts for clients based on the situation, and modifying sales pitches in response to customer demand
• Reporting Reporting analysis and observations to the team lead, and making reports and documentation based on conversations