Telecalling Executive

Asia Pacific Institute of Management (AIM); New Delhi; On-site; INR 201,000 - 290,000; Full time

Benefits offered by this job

Fixed salary with incentives

Structured training

Growth opportunities

Job summary

Asia-Pacific Institute of Management (AIM) in New Delhi is seeking Admissions Telecallers to engage with prospective students, provide programme information, and guide applicants through the admissions process.

Fresh graduates with strong communication skills are welcome. The role involves calling, counselling, CRM entries, and coordinating with the admissions team to meet daily targets.

Qualifications

• Graduate in any discipline; freshers with strong communication skills may apply.
• 0–3 years of experience in telecalling, telesales, customer service, or admissions counselling.
• Excellent verbal communication skills in Hindi and English.
• Confident, persuasive, and comfortable speaking with students and parents.
• Ability to handle objections, answer queries, and build rapport with prospective students.
• Basic knowledge of MS Excel, CRM software, and WhatsApp communication.
• Strong follow-up discipline, attention to detail, and a results-oriented approach.
• Prior experience in education admissions, particularly MBA/PGDM admissions, will be an added advantage.

Responsibilities

• Lead Calling: Make outbound calls to prospective students who have expressed interest through campaigns and portals.
• Student Counselling: Provide information about programmes, eligibility criteria, admission procedures, fees, scholarships, placements, and campus facilities.
• Lead Qualification: Understand students' backgrounds and preferences to identify potential applicants.
• Follow-ups & Conversion: Conduct regular follow-ups and encourage applications, counselling sessions, and interviews.
• CRM Management: Maintain accurate records of calls, interactions, lead status and follow-ups in the CRM.
• WhatsApp & Email Communication: Share brochures, admission information, links, and updates with prospective students.
• Admissions Coordination: Work with admissions counsellors and team to facilitate admission journey.
• Performance Targets: Achieve daily calling, engagement, follow-ups and application-generation targets.

Skills

Outbound calling

Lead qualification

English & Hindi

CRM software

MS Excel

Communication skills

Education

Graduate in any discipline

Tools

CRM software

MS Excel

Job description

Job Description Admissions Telecaller

Organization: Asia-Pacific Institute of Management (AIM)
Location: Jasola, New Delhi
Department: Admissions & Student Recruitment
Employment Type: Full-Time | Work from Office
Experience Required: 0–3 Years

About the Institute

Asia-Pacific Institute of Management (AIM), New Delhi, is a leading management institute with a legacy of 30 years in management education. The institute offers industry-focused programmes, including PGDM, MBA in Healthcare, Executive MBA in Healthcare, and BBA.

We are looking for enthusiastic, confident, and target-driven Admissions Telecallers to join our admissions team and engage with prospective students.

Key Responsibilities

• Lead Calling: Make outbound calls to prospective students who have expressed interest through digital campaigns, website enquiries, education portals, and other lead-generation channels.
• Student Counselling: Provide accurate information about programmes, eligibility criteria, admission procedures, fees, scholarships, placements, and campus facilities.
• Lead Qualification: Understand students' educational backgrounds, career aspirations, and programme preferences to identify potential applicants.
• Follow-ups & Conversion: Conduct regular follow-ups with interested candidates and encourage them to complete applications, attend counselling sessions, and participate in admission interviews.
• CRM Management: Maintain accurate and updated records of calls, student interactions, lead status, and follow-up activities in the institute's CRM system.
• WhatsApp & Email Communication: Share programme brochures, admission information, application links, and relevant updates with prospective students.
• Admissions Coordination: Work closely with admissions counsellors and the admissions team to facilitate a smooth student admission journey.
• Performance Targets: Achieve daily calling, lead engagement, follow-up, and application-generation targets.

Skills & Qualifications

• Graduate in any discipline; freshers with strong communication skills may apply.
• 0–3 years of experience in telecalling, telesales, customer service, or admissions counselling.
• Excellent verbal communication skills in Hindi and English.
• Confident, persuasive, and comfortable speaking with students and parents.
• Ability to handle objections, answer queries, and build rapport with prospective students.
• Basic knowledge of MS Excel, CRM software, and WhatsApp communication.
• Strong follow-up discipline, attention to detail, and a results-oriented approach.
• Prior experience in education admissions, particularly MBA/PGDM admissions, will be an added advantage.

Key Performance Indicators (KPIs)

Performance will be evaluated based on:

1. Daily outbound calls and meaningful student conversations.
2. Lead contact and qualification rates.
3. Timely follow-ups and CRM data accuracy.
4. Number of qualified leads transferred to admissions counsellors.
5. Applications and admission conversions supported.

What We Offer

• Competitive fixed salary with performance-linked incentives.
• Opportunity to work with an established management education institution.
• Structured training on programmes, admissions processes, and CRM systems.
• Supportive working environment with opportunities for professional growth.