Telecalling Executive

Trasol Events; Tiruppur; On-site; INR 180,000 - 300,000; Full time

Job summary

Trasol Events is seeking a dynamic Telecalling Executive with a minimum of 2 years of experience to join our sales team in Tiruppur. You will handle inbound and outbound calls, explain products, and build strong customer relationships while meeting daily targets.

You should be fluent in English and Hindi, possess excellent communication skills, and be proficient with CRM software and Microsoft Office to update records and manage follow-ups effectively.

Qualifications

• Minimum 2 years of experience in Telecalling, Telesales, or Customer Support.
• Fluency in English and Hindi (spoken and written).
• Experience handling 50+ customer calls per day.
• Strong negotiation, persuasion, and objection-handling skills.
• Hands-on experience with CRM software and Microsoft Office.

Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Explain the company's products and services to prospective and existing customers.
• Understand customer requirements and recommend suitable solutions.
• Follow up with customers and maintain regular communication to build strong relationships.
• Update customer information and call records accurately in the CRM system.
• Coordinate with the sales team for lead management and follow-ups.
• Achieve daily, weekly, and monthly sales and performance targets.
• Resolve customer queries efficiently and ensure a positive customer experience.
• Maintain accurate records of customer interactions and sales activities.

Skills

Telecalling

English

Hindi

Communication

Target-oriented

Tools

CRM software

Microsoft Office

Job description

Job Opening: Telecalling Executive

Experience: Minimum 2 Years
Employment Type: Full-Time

Job Summary

We are seeking a dynamic and customer-focused Telecalling Executive with a minimum of 2 years of experience.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Explain the company's products and services to prospective and existing customers.
• Understand customer requirements and recommend suitable solutions.
• Follow up with customers and maintain regular communication to build strong relationships.
• Update customer information and call records accurately in the CRM system.
• Coordinate with the sales team for lead management and follow-ups.
• Achieve daily, weekly, and monthly sales and performance targets.
• Resolve customer queries efficiently and ensure a positive customer experience.
• Maintain accurate records of customer interactions and sales activities.

Requirements

• Minimum 2 years of experience in Telecalling, Telesales, or Customer Support.
• Fluency in English and Hindi (spoken and written).
• Excellent communication, presentation, and interpersonal skills.
• Experience handling 50+ customer calls per day.
• Strong negotiation, persuasion, and objection-handling skills.
• Hands-on experience with CRM software and Microsoft Office.
• Self-motivated, target-oriented, and capable of working in a fast-paced environment.

Preferred Skills

• Strong customer relationship management and follow-up skills.
• Ability to work independently as well as collaboratively within a team.
• Excellent problem-solving and time management skills.
• Positive attitude with a customer-first approach.

Employment Type: Full-Time