Telecalling Executive

OM Logistics; New Delhi; On-site; INR 279,000 - 391,000; Full time

Job summary

OM Logistics in Delhi is seeking a motivated coordinator to manage day-to-day transport coordination. You will make and receive calls, coordinate with customers, drivers and internal teams, and track vehicle movement and delivery status.

The role requires strong communication, follow-up skills, and the ability to work in a fast-paced logistics environment. Basic MS Excel knowledge is advantageous and you will maintain daily reports and schedules.

Qualifications

• Strong verbal communication and telephone etiquette are essential.
• Good follow-up and coordination skills with multiple stakeholders.
• Comfortable interacting with drivers, customers and transporters.

Responsibilities

• Make outbound and receive inbound calls for daily coordination activities.
• Coordinate with customers, drivers, transporters and internal teams.
• Follow up on vehicle movement, delivery status and pending requirements.
• Maintain regular communication with drivers and transport partners.
• Share updates regarding pickup, dispatch and delivery schedules.
• Resolve basic coordination-related issues through calls and follow-ups.
• Maintain call records, status updates and daily reports.
• Ensure timely follow-up on assigned tasks.
• Coordinate with the operations team for smooth day-to-day activities.
• Handle multiple calls and follow-ups efficiently.

Skills

Verbal communication

Coordination

Interpersonal skills

Telephone etiquette

Education

Basic MS Excel

Tools

MS Excel

Job description

Role & responsibilities

• Make outbound and receive inbound calls for daily coordination activities.
• Coordinate with customers, drivers, transporters and internal teams.
• Follow up on vehicle movement, delivery status and pending requirements.
• Maintain regular communication with drivers and transport partners.
• Share updates regarding pickup, dispatch and delivery schedules.
• Resolve basic coordination-related issues through calls and follow-ups.
• Maintain call records, status updates and daily reports.
• Ensure timely follow-up on assigned tasks.
• Coordinate with the operations team for smooth day-to-day activities.
• Handle multiple calls and follow-ups efficiently.

Preferred candidate profile

• Good verbal communication and telephone etiquette.
• Hindi communication is mandatory; basic English will be an advantage.
• Good follow-up and coordination skills.
• Basic knowledge of MS Excel and computer operations.
• Ability to communicate with drivers, customers and transporters.
• Good convincing and interpersonal skills.
• Comfortable working in a fast-paced transport/logistics environment.