Telecalling Executive

ICICI Lombard; Navi Mumbai; Presencial; INR 167.000 - 279.000; Jornada completa

Descripción de la vacante

ICICI Lombard Group in Navi Mumbai is seeking a Sales Executive to make outbound calls, handle inbound inquiries, and maintain product knowledge to address customer questions.

You will meet daily, weekly, and monthly sales targets, update CRM with lead details, follow up on warm leads, understand customer needs, and ensure high levels of customer satisfaction through professional communication.

Formación

• Outbound calls and inbound calls handling.
• Maintain understanding of product features to address customer questions.
• Achieve daily, weekly, and monthly sales targets.
• Update CRM with accurate customer and lead information.
• Follow up on warm leads to increase conversion rates.
• Understand customer needs and recommend suitable solutions.
• Ensure high levels of customer satisfaction through professional communication.

Responsabilidades

• Make outbound calls to pitch products/services.
• Handle inbound calls and convert leads into sales.
• Maintain deep understanding of product features to address queries.
• Achieve daily, weekly, and monthly sales targets.
• Update CRM systems with accurate information.
• Follow up on warm leads to increase conversions.
• Understand customer needs and recommend suitable solutions.
• Ensure high levels of customer satisfaction through professionalism.

Conocimientos

Outbound calls

Inbound calls

Product knowledge

Sales targets

CRM updates

Lead follow-up

Needs analysis

Customer satisfaction

Descripción del empleo

This job is provided by apna.co

• Make outbound calls to potential and existing customers to pitch products/services.


• Handle inbound calls and convert leads into sales.


• Maintain a deep understanding of product features to address customer queries effectively.


• Achieve daily, weekly, and monthly sales targets.


• Update CRM systems with accurate customer and lead information.


• Follow up on warm leads to increase conversion rates.


• Understand customer needs and recommend suitable solutions.


• Ensure high levels of customer satisfaction through professional communication.

HR-Richa-877909149