Inside Sales Executive / Telesales Lead (Loans & Financial Products)

Pagaar India; India; On-site; INR 100,000 - 300,000; Full time

Benefits offered by this job

Performance incentives

Paid training period

Growth opportunities (IJP) to QA/Team/

Job summary

My Money Bazaar is urgently hiring Inside Sales Executive / Telesales Lead for Loans & Financial Products in sector 63, Noida, Uttar Pradesh. You will be the first point of contact for domestic and international clients, handling telecalling and CRM updates while delivering a world-class customer experience with high CSAT.

Freshers and 0–1 year experienced professionals are welcome, with day or rotational shifts.

Qualifications

• Education: 12th pass to graduate in any stream.
• Freshers with good verbal communication are welcome.
• English and Hindi proficiency; regional languages a plus.
• Basic computer skills and typing competency required.

Responsibilities

• Handle telecalling and customer relationship calls/chats professionally.
• Understand concerns, verify details, troubleshoot, provide first-call resolution.
• Log interactions accurately in CRM and track open tickets.
• Adhere to quality benchmarks and maintain good CSAT ratings.
• Collaborate with team leaders and managers to improve service delivery.

Skills

Verbal communication

Customer service

Typing speed

Education

12th Pass / Diploma / Undergraduate / Graduate

Tools

MS Office

CRM portals

Job description

Urgent Hiring: Inside Sales Executive / Telesales Lead (Loans & Financial Products) in sector 63, Noida, Uttar Pradesh My Money Bazaar is actively conducting direct walk-ins and virtual interviews for Inside Sales Executive / Telesales Lead (Loans & Financial Products) (Telecalling & Customer Relationship Process) located in sector 63, Noida, Uttar Pradesh . Both enthusiastic freshers and experienced customer care executives seeking career growth and stable daytime/rotational shifts are encouraged to apply.

Job Overview & Work Culture

As part of our customer success team at My Money Bazaar, you will serve as the first point of contact for domestic and international clients, resolving product inquiries, managing service requests, updating CRM databases, and delivering world-class customer experience with high Customer Satisfaction (CSAT) scores.

Key Responsibilities & Day-to-Day Duties

• Customer Communication: Handle telecalling & customer relationship process calls/chats in a courteous, friendly, and professional manner.
• Query Resolution: Understand customer concerns, verify account details, troubleshoot queries, and provide accurate first-call resolution (FCR).
• CRM & Ticketing: Accurately log customer interaction details, track open service tickets, and elevate technical issues to respective department leads.
• Quality & SLA Standards: Adhere to communication quality benchmarks, maintaining optimal Average Handle Time (AHT) and high customer satisfaction ratings.
• Team Collaboration: Coordinate with team leaders, quality auditors, and operations managers to improve daily service delivery.

Eligibility & Candidate Profile

• Education: 12th Pass, Undergraduate, Diploma, or Graduate in any stream (B.Com, B.A, B.Sc, BBA, BCA, BTech).
• Experience: 0-1 Year (Freshers with good verbal communication skills and confidence are warmly welcome).
• Language Skills: Good verbal command of English and Hindi (Knowledge of regional languages like Telugu, Tamil, Marathi, or Gujarati is an added advantage).
• Technical Skills: Basic computer operating knowledge, fast typing speed (2030+ WPM), and familiarity with MS Office / CRM portals.

Compensation, Shift Timings & Benefits

• Salary Package: 1,00,000 - 3,00,000 P.A. + Attractive Monthly Performance Incentives.
• Job Type & Shift: Full-Time (Day Shifts / Rotational Shifts with Fixed Offs).
• Perks: Performance awards, paid training period, high internal growth opportunities (IJP) to Quality Analyst / Team Leader roles.
• Zero Charges: 100% Direct Company Hiring. Zero registration or consultancy fees.