Customer Service Executive-Fintech

Foundever; Mumbai; On-site; INR 212,000 - 246,000; Full time

Benefits offered by this job

Transport facility

Home pickup/drop

Centralized transport

Job summary

Foundever in Mumbai is seeking a Customer Support Executive FinTech to handle inbound queries related to financial services and accounts on US business processes. You will resolve issues with accuracy, guide customers through payments, and ensure data confidentiality while meeting KPIs like AHT, CSAT, and FCR.

The role accepts freshers with strong English, requires basic computer skills, and offers a 9-hour rotating US shift with 5 working days per week.

Qualifications

• Minimum 6 months of experience in BPO / Customer Service (FinTech/Banking preferred).
• Freshers with excellent English communication can be considered.
• Strong communication and problem-solving skills.
• Basic computer knowledge.
• Comfortable working in US shifts.

Responsibilities

• Handle inbound customer queries related to financial services, transactions, and account support
• Provide quick and accurate resolutions with high attention to detail
• Assist customers with payment issues, account queries, and service guidance
• Maintain data confidentiality and adhere to compliance standards
• Deliver top-notch customer experience while meeting KPIs (AHT, CSAT, FCR)

Skills

English communication

Strong communication

Problem solving

Basic computer knowledge

Job description

Job Title: Customer Support Executive FinTech (US Process | Voice)

Contact HR Sneha- 9867820531
Location: Chandivali Andheri East

Shift: US Shift (5:00 PM 1:00 PM | Any 9-hour rotational shift)
Working Days: 5 Days Working | 2 Rotational Offs

Role Overview
This isnt just another call center job youre stepping into the world of FinTech, where speed, accuracy, and trust matter. Youll be the voice behind financial solutions, helping customers navigate transactions, accounts, and queries like a pro.

Key Responsibilities

• Handle inbound customer queries related to financial services, transactions, and account support
• Provide quick and accurate resolutions with high attention to detail
• Assist customers with payment issues, account queries, and service guidance
• Maintain data confidentiality and adhere to compliance standards
• Deliver top-notch customer experience while meeting KPIs (AHT, CSAT, FCR)

Eligibility Criteria

• Minimum 6 months of experience in BPO / Customer Service (FinTech/Banking preferred)
• Freshers with excellent English communication can be considered
• Strong communication and problem-solving skills
• Basic computer knowledge
• Comfortable working in US shifts

Salary & Benefits

• Salary: 19,000 20,000/month
• Incentive: 2,000 (Pac-Man performance bonus)
• Travel Allowance: 2,200/month
• Transport Facility
• One-side home pick-up/drop provided
• Centralized transport available from Ghatkopar and Andheri station