Telecallers

Drlogy; Jaipur; On-site; INR 150,000 - 210,000; Full time

Job summary

Dr. B.S. Tomar Institute of Medical Sciences, Research & Hospital invites applications for a Telecaller to join the Telecalling department in Jaipur. The role involves handling inbound and outbound calls, lead generation, appointment coordination, and maintaining call records.

Candidates with 1-3 years of telecalling experience and a Graduate degree are preferred. The position is for full-time work from office in Jagatpura, Jaipur, within a supportive hospital environment.

Qualifications

• 1-3 years of experience in telecalling or customer support.
• Graduate degree in any discipline.
• All gender applicants are welcome.
• Knowledge of CRM software is a plus.

Responsibilities

• Make outbound calls to assigned leads and prospects.
• Handle incoming calls and routine customer enquiries.
• Explain approved services, products, processes, and information.
• Generate and qualify leads through telephone communication.
• Schedule and confirm appointments or meetings as required.
• Follow up on enquiries, callbacks, and pending customer requests.
• Understand customer needs and provide appropriate assistance.
• Maintain accurate customer and lead information.
• Update calling and follow-up status in CRM or other systems.
• Coordinate with sales, customer care, front office, or support teams.
• Handle routine objections and customer concerns professionally.
• Escalate complex or sensitive issues to the appropriate supervisor.
• Maintain daily call logs and activity reports.
• Complete assigned calling and follow-up targets.
• Use approved scripts and communication guidelines.
• Collect customer feedback and update relevant records.
• Ensure timely follow-up with interested prospects.
• Maintain courteous and professional communication at all times.
• Protect confidentiality of customer and organizational information.
• Follow telecalling procedures, quality standards, and reporting requirements.

Skills

Telecalling

Inbound calls

Outbound calls

Patient queries

Appointment scheduling

Education

Graduate Degree in any discipline

Tools

CRM Software

Job description

Free to Apply Verified Employer Secure & Private No Hidden Charges

Job Requirements

Experience

1 - 3 Years Experience

Education

• Graduate Degree in any discipline

All Gender

Vacancy

1

Last Date to Apply

18, March 2027

Job Role

Work Location

Jagatpura, Jaipur

Work Mode

Work From Office

Department

Telecalling

Role

Telecallers

Employment type

• Full time

Key Skills

Telecalling

Inbound & Outbound Call Handling

Patient Query Resolution

Appointment Scheduling

CRM Software

Preference Languages

Any Language

Job Description

Telecallers are responsible for handling inbound and outbound calls to customers, patients, prospects, or business contacts. The includes lead generation, enquiry handling, appointment coordination, follow-up calls, customer support, data entry, and maintaining call records. Telecallers ensure professional communication, timely response, accurate information sharing, and effective follow-up according to assigned targets and organizational procedures.

• Make outbound calls to assigned leads and prospective customers.
• Handle incoming calls and routine customer enquiries.
• Explain approved services, products, processes, and information.
• Generate and qualify leads through telephone communication.
• Schedule and confirm appointments or meetings as required.
• Follow up on enquiries, callbacks, and pending customer requests.
• Understand customer needs and provide appropriate assistance.
• Maintain accurate customer and lead information.
• Update calling and follow-up status in CRM or other systems.
• Coordinate with sales, customer care, front office, or support teams.
• Handle routine objections and customer concerns professionally.
• Escalate complex or sensitive issues to the appropriate supervisor.
• Maintain daily call logs and activity reports.
• Complete assigned calling and follow-up targets.
• Use approved scripts and communication guidelines.
• Collect customer feedback and update relevant records.
• Ensure timely follow-up with interested prospects.
• Maintain courteous and professional communication at all times.
• Protect confidentiality of customer and organizational information.
• Follow telecalling procedures, quality standards, and reporting requirements.

About Dr. B.S. Tomar Institute of Medical Sciences, Research & Hospital

Dr. B.S. Tomar Institute of Medical Sciences, Research & Hospital (BST IMSRH) is a state-of-the-art medical college, teaching hospital, and research institution located in Science Tech City, Jaipur-Delhi Highway, Jaipur, Rajasthan. Established under the Indian Medical Trust, the institute was founded by Prof. (Dr.) Balvir Singh Tomar, a globally renowned pediatric gastroenterologist and the visionary founder of NIMS University. The institute is dedicated to delivering excellence in medical education, advanced patient care, and biomedical research.

Spread across a 100-acre campus, the institute integrates modern academic facilities, advanced healthcare infrastructure, and cutting-edge research under one roof. Affiliated with the Rajasthan University of Health Sciences (RUHS), it aims to prepare competent healthcare professionals while providing accessible, ethical, and high-quality medical services to the community.

Vision

To be a globally recognized centre of excellence in medical education, healthcare, and research, driven by innovation, compassion, and a commitment to community well-being.

Mission

• To deliver compassionate, ethical, and patient-centered healthcare.
• To provide world-class medical education that develops competent and responsible healthcare professionals.
• To promote clinical excellence, scientific research, and evidence-based medical practice.
• To serve the community through affordable and accessible healthcare services.
• To continuously adopt advanced medical technologies for improved diagnosis, treatment, and patient care.

Core Values

The institute is guided by the following principles:

• Compassion
• Academic Excellence
• Integrity
• Clinical Excellence
• Research
• Community Service
• Professional Ethics

Academic Programs

The institute offers comprehensive medical education supported by experienced faculty and modern teaching methodologies, including:

• MBBS Program
• Clinical Training
• Medical Research
• Simulation-Based Learning
• Community Medicine Programs
• Continuing Medical Education (CME) Activities

Clinical Departments

The teaching hospital provides services across a wide range of specialties, including:

• General Surgery
• Orthopaedics
• Obstetrics & Gynaecology
• Paediatrics
• Ophthalmology
• Radio-Diagnosis
• Community Medicine
• Pathology
• Microbiology
• Pharmacology
• Physiology
• Forensic Medicine

Infrastructure

The campus features modern facilities such as:

• 100-acre integrated campus
• Multi-speciality Teaching Hospital
• Advanced Skill Laboratory
• Modern Lecture Theatres
• Digital Library
• Clinical Physiology Laboratory
• Biochemistry & Pathology Laboratories
• Anatomy Museum
• Dissection Hall
• Research Facilities
• Central Library
• Modern Operation Theatres and Clinical Departments

The institute promotes innovation through:

• Clinical and biomedical research
• Evidence-based healthcare
• Scientific publications
• Community health research
• Modern laboratory and research facilities
• Academic collaborations and continuous professional development

Leadership

The institute was established by Prof. (Dr.) Balvir Singh Tomar, an internationally recognized pediatric gastroenterologist, academic leader, and founder of several healthcare and educational institutions. His vision is to integrate quality medical education with accessible healthcare and advanced research to create future-ready healthcare professionals.

Why Choose Dr. B.S. Tomar Institute of Medical Sciences, Research & Hospital?

• Modern 100-acre integrated medical campus.
• Affiliated with Rajasthan University of Health Sciences (RUHS).
• Advanced teaching hospital with comprehensive clinical departments.
• Experienced faculty and multidisciplinary healthcare professionals.
• Strong emphasis on research, innovation, and evidence-based medicine.
• Modern laboratories, simulation centres, and academic infrastructure.
• Commitment to ethical, affordable, and patient-centered healthcare.

Campus Location

Dr. B.S. Tomar Institute of Medical Sciences, Research & Hospital Science Tech City, Jaipur-Delhi Highway, Jaipur – 303002, Rajasthan, India.

Our Commitment

Dr. B.S. Tomar Institute of Medical Sciences, Research & Hospital is committed to transforming healthcare through excellence in medical education, advanced clinical care, and innovative research. By combining modern infrastructure, experienced faculty, ethical practices, and compassionate patient care, the institute strives to develop future healthcare leaders while improving the health and well-being of society.