Telecaller ( Work from home)

Naukripay; Delhi; Remote; INR 180,000 - 300,000; Full time

Job summary

Naukripay is hiring a Telesales Representative in Delhi to contribute to sales growth by closing deals over the phone and maintaining customer relationships.

The ideal candidate excels in communication, is comfortable presenting products, and handles objections. Responsibilities include calling prospects, updating records, processing orders, and ensuring customer satisfaction to drive repeat business.

Qualifications

• Proven experience as telesales or sales/customer service.
• Track record of meeting sales quota, preferably over the phone.
• Knowledge of CRM software and telephone systems.
• Excellent knowledge of English.
• Strong communication and interpersonal skills.
• Ability to learn about products/services and explain them.
• Resilience to handle rejection.

Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts.
• Answer questions about products or the company.
• Ask questions to understand customer requirements and close sales.
• Direct prospects to the field sales team when needed.
• Enter and update customer information in the database.
• Take and process orders accurately.
• Handle grievances to preserve the company’s reputation.
• Go the extra mile to meet sales quota and future sales.
• Keep records of calls and sales and note useful information.

Skills

Telesales

Customer service

English proficiency

Communication skills

Negotiation

Rejection handling

Education

High school diploma

BSc/BA (preferred)

Tools

CRM software

Telephone systems

Job description

Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Requirements and skills

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• High school diploma; BSc/BA will be a plus