Sales Associate

vConversio; Gurugram District; On-site; INR 250,000 - 450,000; Full time

Job summary

vConversio is seeking a telesales professional to handle calls, resolve queries, and drive sales. You will record conversation details, coordinate with the Sales team, and use predefined scripts to inform potential clients about products.

The role requires a Graduate in any field, excellent English, and a proven track record of meeting sales targets over the phone. The position involves using telecom tools, maintaining processes, updating client information, and contacting existing customers to

Qualifications

• Graduate in any field.
• Excellent knowledge of the English language.
• Proven track record of meeting sales targets over the phone.

Responsibilities

• Answer calls and resolve queries about products or the company.
• Note significant details of each conversation.
• Provide verbal acknowledgements of sales to the Sales team for closing.
• Advise present or prospective clients by answering incoming calls on a rotating basis, using telephone equipment and other telecom tech.
• Follow policies and procedures to maintain operations and adapt to changes.
• Uphold quality service by following guidelines.
• Reach potential or existing clients to inform them about a product or service using scripts.
• Respond to inquiries regarding products or the company.
• Ask questions to understand customer requirements and close sales.
• Understand offering details and stay updated on any changes.
• Acquire and update contact details.
• Call active or old customers to encourage purchases.

Skills

Telesales experience

Customer service

English proficiency

Target achievement

Education

Graduate in any field

Job description

Answering calls and resolving queries about products or the company.

Noting significant details of each conversation.

Providing verbal acknowledgements of sales to our Sales team for closing.

Advising present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment, automatic dialling systems, and other telecommunications technologies.

Maintaining operations by following policies and procedures and adapting to functional changes.

Upholding quality service by adhering to organizational guidelines.

Reaching potential or existing clients to inform them about a product or service using predefined scripts.

Responding to inquiries regarding products or the company.

Asking questions to understand customer requirements and closing sales.

Understanding the details of each offering and staying updated on any changes to these offerings.

Acquiring and updating individuals' contact details.

Calling active or old customers to encourage the purchase of items.

Requirements

• Proven experience as a telesales representative or in another customer service role.
  
• Graduate in any field.
  
• Excellent knowledge of the English language.
  
• Proven track record of successfully meeting sales targets over the phone.