Telecaller ( Work from home)

Naukripay; Jaipur; Remote; INR 167,000 - 279,000; Full time

Job summary

Naukripay in Jaipur is seeking a results-driven Telesales Representative to contribute to sales growth by closing deals over the phone and maintaining customer relationships.

You will present Naukripay's products, answer questions, understand customer needs, and guide prospects to orders while updating the CRM and records. The role requires excellent English, strong communication, resilience, and a proven track record of meeting sales quotas.

Qualifications

• Proven experience as telesales representative or in sales/customer service.
• Track record of meeting sales quotas, preferably over the phone.
• Good knowledge of CRM software and telephone systems.
• Ability to learn about products and explain them to prospects.
• Excellent English language skills.
• Strong communication and interpersonal abilities.
• Calm under pressure and able to handle rejection.
• Strong negotiation skills to resolve issues and close deals.

Responsibilities

• Contact potential or existing customers to inform them about Naukripay products or services using scripts.
• Answer questions about products or the company.
• Identify customer requirements and close sales.
• Direct prospects to the field sales team when needed.
• Enter and update customer information in the database.
• Take and process orders accurately.
• Handle grievances to maintain Naukripay's reputation.
• Go the extra mile to meet sales quotas and drive future sales.
• Keep records of calls and sales and note useful information.

Skills

Telesales experience

Sales quota attainment

CRM software

Product knowledge

English proficiency

Communication skills

Resilience under rejection

Negotiation skills

Tools

CRM software

Telephone systems

Job description

Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the "extra mile" to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Requirements and skills

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints