Receptionist/Tele Calling Executive

Infopark; Ernakulam; Presencial; INR 157.000 - 189.000; Jornada completa

Descripción de la vacante

Ealoor Overseas Education Consultancy in Kerala invites a dynamic Receptionist/Tele Calling Executive to be the first point of contact for prospective students. You will provide information about services, answer queries, and book counseling sessions.

Key duties include outbound calls, lead conversion, responding to inquiries, maintaining CRM records, and coordinating with education counselors to ensure a smooth journey from inquiry to admission for overseas study.

Formación

• Bachelor’s degree in any discipline (preferred).
• Experience in telecalling, customer service, or sales.
• Strong English communication; additional languages a plus.
• Basic computer skills and CRM familiarity.

Responsabilidades

• Outbound calls to prospective students to introduce services and programs.
• Convert leads into counseling appointments.
• Answer inquiries via phone, email, or messaging about courses, scholarships, and visa processes.
• Maintain CRM with accurate student information and call notes.
• Follow up to nurture leads and guide through the application process.
• Assist with deadlines, documents, and steps for applying to foreign universities.
• Collaborate with counselors to ensure a smooth student experience from inquiry to admission.
• Meet daily, weekly, and monthly targets.

Conocimientos

Excellent verbal and written communic

Strong sales and negotiation

Multitasking ability

Positive attitude

Problem-solving and attention to

Educación

Bachelor's degree (preferred)

Herramientas

CRM software

Descripción del empleo

Receptionist/Tele Calling Executive

Job description

Ealoor Overseas Education Consultancy is a noble institution, managed by experts and professionals assisting students to secure admissions for all levels of studies in various streams at prestigious overseas universities. Ealoor Study Abroad Consultants in Kerala is committed to provide the best guidance and help students to explore their potential for a better career. We believe in integrative education that goes beyond mere reproductive education and that explores speculative knowledge. We focus on approaches to develop critical thinking, analytical reasoning and creativity of our students that are availed with a unique atmosphere and ultramodern facilities. With a strong focus on helping students achieve their educational dreams, we are looking for a dynamic and motivated Tele calling Executive to join our team.

https://ealoorstudyabroad.com/uk-study/

Job Type: Full-time

We are seeking a professional Tele calling Executive to assist in reaching out to potential students who are interested in overseas education. As the first point of contact, you will be responsible for providing information about our services, answering queries, and booking appointments for counseling sessions.

Key Responsibilities

• Outbound Calls: Initiate calls to prospective students to introduce our consultancy services and promote our overseas education programs.
• Lead Conversion: Engage with potential students, understand their study abroad goals, and convert leads into appointments for counseling.
• Answer Inquiries: Respond to student queries via phone, email, or messaging apps related to courses, universities, scholarships, and visa processes.
• Maintain CRM: Update and manage the CRM database with accurate and up-to-date student information and call notes.
• Follow-ups: Conduct timely follow-up calls to nurture leads and guide students through the application process.
• Provide Support: Assist students with information about application deadlines, documentation, and the steps involved in applying to foreign universities.
• Collaborate with Team: Coordinate with education counselors and other team members to ensure a smooth student experience from inquiry to admission.
• Performance Tracking: Achieve daily, weekly, and monthly targets set by the management.

Qualifications

• Bachelor’s degree in any discipline (preferred).
• Proven experience in telecalling, customer service, or sales (experience in the education industry is a plus).
• Strong communication skills in English (additional languages will be an advantage).
• Ability to build rapport and engage with students and parents.
• Knowledge of overseas education processes and the application life cycle is a plus.
• Basic computer skills and proficiency in CRM software.

Key Skills

• Excellent verbal and written communication skills.
• Strong sales and negotiation skills.
• Ability to multitask and handle high volumes of calls efficiently.
• Positive attitude and a target-driven approach.
• Strong problem-solving abilities and attention to detail.

Salary: 15,500.00 per month