Telecaller / Lead Response Executive

Kreative Events; Chandigarh; On-site; INR 167,000 - 301,000; Full time

Job summary

Kreative Events, Chandigarh, is seeking a confident Telecaller / Telesales Executive to handle client inquiries, generate leads, and support growth through effective communication and sales conversion.

The role involves making outbound and inbound calls, explaining services and packages, following up with prospects, and coordinating with the sales team to convert leads into bookings while maintaining accurate CRM records.

Qualifications

• Graduate in any discipline preferred.
• Experience as Telecaller or Telesales is advantageous.
• Excellent verbal English communication.

Responsibilities

• Make outbound calls to prospective clients and handle inbound inquiries.
• Explain the company's services, packages, and offerings clearly and professionally.
• Maintain an updated database of leads, customer details, call records, and follow-up status.
• Coordinate with the sales team to ensure smooth lead handling and conversion.

Skills

Excellent verbal English communication

Education

Graduate in any discipline

Job description

Employment Type: Full-Time

Work Mode: On-site

About Kreative Events :

Kreative Events specializes in wedding planning, event management, décor, and customized event experiences. We are looking for a confident and customer-focused Telecaller / Telesales Executive to handle client inquiries, generate leads, follow up with prospective customers, and support business growth through effective communication and sales conversion.

Job Summary

The ideal candidate will be responsible for making inbound and outbound calls, understanding customer requirements, explaining our services, and converting potential leads into qualified prospects and confirmed bookings. The candidate should possess excellent communication skills, a persuasive approach, and the ability to work in a target-driven environment.

Key Responsibilities

1. Calling & Lead Generation

• Make outbound calls to prospective clients and handle inbound inquiries.
• Contact potential customers to introduce and promote Kreative Events' services.
• Generate qualified leads and identify potential wedding and event clients.
• Understand customer requirements, preferences, budgets, and event details.
• Follow up consistently with prospective clients to move leads through the sales pipeline.

2. Sales & Client Handling

• Explain the company's services, packages, and offerings clearly and professionally.
• Identify customer needs and recommend suitable wedding and event solutions.
• Handle customer objections, address queries, and encourage potential clients to take the next step.
• Schedule client meetings and consultations for the sales team whenever required.
• Build positive relationships with prospective clients and ensure a professional customer experience.
• Support the team in achieving sales and booking targets.

3. Database & Reporting

• Maintain an updated database of leads, customer details, call records, and follow-up status.
• Record all interactions and lead updates in the designated CRM or tracking system.
• Prepare and share daily call reports, lead updates, and follow-up summaries with the reporting manager.
• Ensure timely follow-ups and proper tracking of all assigned leads.

4. Coordination & Team Support

• Coordinate with the sales team to ensure smooth lead handling and conversion.
• Forward qualified leads and complex customer queries to the relevant team members.
• Follow the company's calling process, communication standards, and reporting procedures.
• Maintain professionalism and a customer-oriented approach in all interactions.

Skills & Qualifications

• Graduate in any discipline preferred.
• Previous experience as a Telecaller, Telesales Executive, Customer Support Executive, or in a similar role will be an advantage.
• Excellent verbal communication skills in English