Telecaller - Freshers

Pacific Consultancy; Mysuru; On-site; INR 167,000 - 279,000; Full time

Job summary

Pacific Consultancy in Mysuru is seeking a proactive Telecaller, ideal for fresh graduates, to start a career in customer support and sales. The role involves outbound calls to explain products and services and to understand customer needs.

You will generate leads, maintain accurate call records, and collaborate with the team in a fast-paced ITES environment. Strong communication and time management are essential; prior experience is not required.

Qualifications

• Strong verbal and written communication skills.
• Graduation is essential.
• Ability to work in a team and manage multiple tasks.

Responsibilities

• Making Calls: engage with potential clients via outbound calls to explain products and services clearly.
• Customer Support: understand customer needs and address queries for effective support.
• Lead Generation: identify potential leads to expand the customer base.
• Maintaining Records: keep accurate records of calls and interactions for reference.

Skills

Microsoft Excel

Outbound Calling

Phone Banking

Marketing Communication

KPO

Domestic BPO

Voice Process

Presentation Skills

Motivating Skill

Education

Graduate degree

Job description

We are seeking a dedicated Telecaller to join our team in Mysore. This role is suitable for recent graduates and offers an excellent opportunity to kick-start your career in customer support and sales.
Key responsibilities include:
1. Making Calls: You will engage with potential clients through outbound calls, explaining our products and services clearly.
2. Customer Support: Your role will involve understanding customer needs and addressing their queries to provide effective support.
3. Lead Generation: By identifying potential leads, you will help expand our customer base and contribute to business growth.
4. Maintaining Records: You will keep accurate and up-to-date records of all calls and customer interactions for future reference.
Required skills and expectations:
Candidates should possess strong communication skills, both verbal and written, to effectively interact with clients and colleagues. Being a graduate is essential, as it ensures a foundational knowledge for the role. We expect you to be self-motivated and organized, capable of managing your time effectively while handling multiple tasks. A positive attitude and the ability to work well in a team environment are crucial for success in this position. Prior experience is not required, making this a great opportunity for those looking to enter the telecalling field.

Experience 0 - 1 Years

Salary Not Disclosed

Industry ITES / BPO / KPO / LPO / Customer Service

Key Skills

• Microsoft Excel
• Motivating Skill
• Phone Banking
• Outbound Calling
• Marketing Communication
• KPO
• Domestic BPO
• Voice Process
• Presentation Skills