Telecaller / Customer Support Executive

AidenGlobalSolutions; Bangarapete; On-site; INR 240,000 - 360,000; Full time

Job summary

Aiden Global Solutions is looking for a Telecaller / Customer Support Executive based in Bangarpet, Karnataka. The role involves making and receiving calls, handling customer inquiries, and delivering high-quality customer service.

The ideal candidate should have strong communication skills, a basic understanding of computers, and a willingness to learn. Freshers as well as those with up to three years of experience are encouraged to apply.

Qualifications

• Freshers and experienced candidates are welcomed.
• Ability to handle customer inquiries and provide solutions.
• Capability to maintain records accurately.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries regarding products and services.
• Generate leads and follow up with prospective customers.
• Record customer interactions and update CRM systems accurately.
• Maintain high levels of customer satisfaction.

Skills

Excellent communication skills

Customer interaction

Basic knowledge of computers

Good typing skills

Tools

MS Office

CRM software

Job description

Position: Telecaller / Customer Support Executive
Location: Bangarpet, Karnataka
Experience: Freshers – 3 Years
Employment Type: Full-Time
Work Mode: Work from Office

About the Role

We are looking for enthusiastic and customer-focused Telecallers / Customer Support Executives to join our team at Bangarpet. The ideal candidate will be responsible for handling customer inquiries, making outbound calls, providing product and service information, and ensuring a positive customer experience.

This role is suitable for freshers and experienced candidates who possess excellent communication skills and enjoy interacting with customers.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries regarding products, services, and company offerings.
• Generate leads and follow up with prospective customers.
• Maintain regular communication with existing customers.
• Resolve customer queries and complaints in a timely manner.
• Record customer interactions and update CRM systems accurately.
• Schedule appointments, follow-ups, and callbacks as required.
• Achieve daily, weekly, and monthly call targets.
• Coordinate with internal teams to address customer concerns.
• Maintain high levels of customer satisfaction and service quality.
• Prepare call reports and maintain customer databases.

Technical Skills

• Basic knowledge of computers and MS Office applications.
• Familiarity with CRM software and customer management systems is preferred.
• Ability to maintain accurate records and documentation.
• Good typing and data entry skills.