Telecaller Executive

Gynocci; Jaipur; On-site; INR 180,000 - 300,000; Full time

Job summary

Gynocci in Jaipur, India is seeking a motivated Telecaller to handle outbound and inbound calls, generate business leads, and engage customers with clear, persuasive communication. The role focuses on resolving inquiries, meeting daily targets, maintaining call logs, and working with the sales team to improve customer experience while staying compliant with scripts and policies.

The ideal candidate will have proven telecalling experience, strong communication and negotiation skills, and fluency

Qualifications

• Minimum high school diploma or equivalent; a degree in sales/marketing is a plus.
• Proven experience as Telecaller, telesales representative, or call center agent.
• Fluency in English and regional languages is a plus.

Responsibilities

• Make outbound calls to potential and existing customers.
• Handle inbound calls and address customer inquiries.
• Explain products or services to customers and generate interest.
• Follow up on leads to convert prospects into customers.
• Maintain accurate call logs and update customer records.
• Resolve customer complaints professionally.
• Meet daily/weekly call targets and achieve sales or engagement goals.
• Conduct market research to understand customer needs and trends.
• Work closely with the sales or support team to improve customer experience.
• Ensure compliance with telecalling scripts and company policies.
• Stay updated on product knowledge and industry trends.
• Handle rejections positively and maintain professionalism in all interactions.

Skills

Telecaller experience

Communication skills

Persuasion

Negotiation

CRM tools

English proficiency

Regional language skills

Data entry

Time management

Call center experience

Education

High school diploma

Sales/marketing degree

Tools

CRM software

Telecalling software

Job description

We are looking for a motivated and persuasive Telecaller to handle outbound and inbound calls, engage with customers, and generate business leads. The ideal candidate should have excellent communication skills, patience, and the ability to handle objections effectively. If you enjoy interacting with people and have a passion for sales or customer service, we’d love to meet you!

Roles & Responsibilities:

• Make outbound calls to potential and existing customers.
• Handle inbound calls and address customer inquiries.
• Explain products or services to customers and generate interest.
• Follow up on leads to convert prospects into customers.
• Maintain accurate call logs and update customer records.
• Resolve customer complaints in a professional manner.
• Meet daily/weekly call targets and achieve sales or engagement goals.
• Conduct market research to understand customer needs and trends.
• Work closely with the sales or support team to improve customer experience.
• Ensure compliance with telecalling scripts and company policies.
• Stay updated on product knowledge and industry trends.
• Handle rejections positively and maintain professionalism in all interactions.

Requirements & Skills:

• Proven experience as a Telecaller, Telesales Representative, or Call Center Agent.
• Excellent communication and interpersonal skills.
• Ability to handle rejection and work under pressure.
• Strong persuasion and negotiation skills.
• Proficiency in using telecalling software and CRM tools.
• Fluency in English and/or regional languages is a plus.
• High school diploma or equivalent; a degree in sales/marketing is a plus.
• Basic computer knowledge and data entry skills.
• Ability to multitask and manage time effectively.