Executive - Telecalling Operations

Panacorp Software Solutions; Kanyakumari; On-site; INR 180,000 - 240,000; Full time

Job summary

Panacorp Software Solutions in Tamil Nadu invites applications for a Telecalling Operation Executive. The role focuses on outbound/inbound calls, lead generation, customer engagement, CRM data updates, and meeting daily to monthly targets.

Freshers with good communication may apply; 1–3 years’ experience in telecalling or sales is preferred. The candidate should possess strong English and regional language communication, persuasive skills, and a professional, friendly demeanor to build rapport

Qualifications

• High school diploma or equivalent. Any field degree is a plus.
• 1-3 years of experience in telecalling, customer service, or sales. Fresher with good communication skills will be considered.
• Good verbal communication in English and regional languages. Persuasive and negotiation skills.

Responsibilities

• Call outbound customers to alert them of products, services, or offers.
• Handle inbound calls and resolve customer inquiries.
• Identify and generate leads through telecalling.
• Explain product features to convert inquiries into sales.
• Update the client's details and follow-ups on the CRM system.
• Maintain records of discussions and follow-ups.
• Work towards achieving daily, weekly, and monthly call and sales targets.
• Handle complaints from customers and refer to supervisor when needed.
• Follow company policies and regulatory guidelines in making calls.

Skills

Verbal communication (English)

Regional language skills

Persuasion & negotiation

Education

High school diploma

Job description

Job Title:

Telecalling Operation Executive

Key Responsibilities:

Outbound and Inbound Calling:

• Call to outbound customers; either new or current, for the purposes of alerting them of products, services, or offers.
• Handle inbound calls, address customer inquires, and resolve issues satisfactorily.

Lead generation and conversion

• Identify and generate leads through telecalling activities.
• Explain the product features and benefits to convert inquires into sales.

Customer Engagement:

• Maintain a polite, enthusiastic, and professional tone while talking to the customers.
• Build rapport to enhance customer experience and loyalty.

Data Management:

• Update the client's details and feedback on the CRM system.
• Maintain records of discussions and follow-ups.

Target Achievement:

• Work towards achieving daily, weekly, and monthly call and sales targets.
• Take performance review, training, and productive outcomes on job duties at work.

Complaint Resolution

• Handle complaints from customers, and refer complicated issues to a supervisor for resolution.

Compliant:

• Follow company policies and regulatory guidelines in making calls.

Skills & Qualifications:

Educational Qualification

High school diploma or equivalent. Any field degree is a plus.

Experience:

• 1-3 years of experience in telecalling, customer service, or sales. Fresher with good communication skills will be considered.

Key Skills:

• Good verbal communication in English and regional languages. Persuasive and negotiation skills.