Telecaller / Customer Follow-up Executive

ACO Developers; Delhi; On-site; INR 240,000 - 420,000; Full time

Job summary

AC0 Developers is seeking a collections-oriented professional in Delhi to follow up with property owners on pending CAM dues, manage payment reminders, and secure commitments. The role involves handling objections tactfully while focusing on recovery and maintaining meticulous call records.

You will trace updated contact details and coordinate with accounts for tracking recovery progress, escalating high-value cases when needed.

Qualifications

• Follow-up with property owners to recover pending CAM dues.
• Contact owners who have received payment notices and reminders.
• Secure payment commitments and recovery timelines.
• Handle customer objections or complaints tactfully while focusing on recovery.
• Maintain records of calls, responses, and payment commitments.
• Assist in tracing updated contact details of property owners where records are outdated.
• Coordinate with accounts and management teams for recovery tracking.
• Escalate high-value dues cases for further action where necessary.
• Female candidates with telecalling/customer handling experience preferred; candidates from BPO, customer service, or collections background will be an advantage.

Responsibilities

• Follow up with property owners regarding pending CAM dues.
• Contact owners who have received payment notices and reminders.
• Secure payment commitments and recovery timelines.
• Handle customer objections or complaints tactfully while focusing on recovery.
• Maintain records of calls, responses, and payment commitments.
• Assist in tracing updated contact details of property owners where records are outdated.
• Coordinate with accounts and management teams for recovery tracking.
• Escalate high-value dues cases for further action where necessary

Job description

• Follow up with property owners regarding pending CAM dues.
• Contact owners who have received payment notices and reminders.
• Secure payment commitments and recovery timelines.
• Handle customer objections or complaints tactfully while focusing on recovery.
• Maintain records of calls, responses, and payment commitments.
• Assist in tracing updated contact details of property owners where records are outdated.
• Coordinate with accounts and management teams for recovery tracking.
• Escalate high-value dues cases for further action where necessaryRole & responsibilities.

Preferred candidate profile

Female candidates with telecalling/customer handling experience preferred. Candidates from BPO, customer service, or collections background will be an advantage.