Tele Collection Executive

Careernet; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Careernet in Bengaluru is seeking candidates for a role focused on collections and recovery. The position involves contacting customers for pending payments, negotiating payment arrangements, and resolving queries while ensuring timely recoveries.

Ideal candidates will have 1-3 years of experience in the BFSI sector or customer service, possess good communication and negotiation skills, and be proficient in MS Excel.

Qualifications

• 1-3 years of experience in collections, recovery, customer service, or BFSI.
• Fluency in a South Indian Language is preferred.
• Good communication and negotiation skills.
• Basic computer knowledge with MS Excel proficiency.

Responsibilities

• Contact customers via calls and follow-ups regarding pending payments.
• Negotiate payment arrangements and resolve customer queries.
• Maintain accurate records of collection activities.
• Ensure timely recovery of outstanding dues.
• Coordinate with internal teams to resolve payment-related issues.
• Meet collection and recovery targets.

Skills

Communication skills

Negotiation skills

Computer literacy

Fluency in a South Indian Language

Education

Graduation

Tools

MS Excel

Job description

Role & responsibilities

• Contact customers via calls and follow-ups regarding pending payments.
• Negotiate payment arrangements and resolve customer queries.
• Maintain accurate records of collection activities.
• Ensure timely recovery of outstanding dues.
• Coordinate with internal teams to resolve payment-related issues.
• Meet collection and recovery targets.

Preferred candidate profile

• 1-3 years of experience in collections, recovery, customer service, or BFSI.
• Fluency in a South Indian Language is preferred.
• Good communication and negotiation skills.
• Basic computer knowledge and MS Excel proficiency.
• Ability to handle customers professionally.
• Graduation preferred.

Preferred Industry / Background:

• BFSI, Fintech, Banking, NBFC, BPO Collections.
• South Indian Language Preferred.