Telecaller / Customer Care Executive

Visvasa Data Protection Pvt. Ltd.; Bengaluru; On-site; INR 167,400 - 279,000; Full time

Job summary

Visvasa Data Protection Pvt. Ltd. in Bengaluru is seeking a Telecaller / Customer Care Executive. This role involves handling outbound calls for client confirmations and providing customer support. Strong communication skills and attention to detail are essential. Candidates with 0-3 years of experience or freshers with good verbal communication skills in English and local languages are encouraged to apply. Basic computer knowledge is required, and the company promotes a professional customer experience.

Qualifications

• 0–3 years of experience as a Telecaller or Customer Care Executive.
• Freshers with strong communication skills are encouraged to apply.
• Good verbal communication skills in English and local language(s).
• Basic computer knowledge.

Responsibilities

• Make outbound calls for client confirmation and customer support.
• Verify customer details as per defined processes.
• Accurately update call outcomes in internal systems.
• Follow up with customers for pending confirmations.
• Coordinate with internal teams to resolve issues.

Skills

Strong communication and interpersonal skills

Customer handling and problem-solving ability

Attention to detail

Ability to work in a target-driven environment

Tools

MS Excel

CRM tools

Job description

Overview

We are a fast-growing Consent Management Company (CMC) operating within the framework of the Digital Personal Data Protection (DPDP) Act. Our platform enables organizations to manage user consent, ensure regulatory compliance, and build trust through transparent data practices.

Role Overview

We are looking for a Telecaller / Customer Care Executive who will be responsible for handling outbound calls for client confirmation and providing customer support. The role requires clear communication skills, attention to detail, and the ability to maintain accurate records while ensuring a professional customer experience.

Responsibilities

• Make outbound calls for client confirmation and customer support.
• Verify customer details as per defined processes and guidelines.
• Accurately update call outcomes in internal systems or CRM.
• Follow up with customers for pending confirmations.
• Coordinate with internal teams whenever required to resolve issues or complete processes.

Skills Required

• Strong communication and interpersonal skills.
• Customer handling and problem-solving ability.
• Attention to detail and accuracy in data entry.
• Ability to work in a target-driven or process-oriented environment.

Eligibility Criteria

• 0–3 years of experience as a Telecaller or Customer Care Executive.
• Freshers with strong communication skills are encouraged to apply.
• Good verbal communication skills in English and local language(s).
• Basic computer knowledge, including MS Excel and CRM tools.