Customer Support Executive

Rewardbig Loyalty Solutions; Gurugram District; On-site; INR 134,000 - 201,000; Full time

Job summary

Rewardbig Loyalty Solutions in Gurgaon is seeking a Telecaller cum Computer Operator to handle calls, update records, and perform day-to-day computer tasks.

The role requires good communication, basic Excel/Word skills, and data-entry accuracy. Freshers with strong communication and computer skills may be considered, with confidence in handling customer interactions and multi-tasking.

Qualifications

• 12th pass or graduate required.
• 1–3 years in telecalling, customer support, data entry or related roles.
• Freshers with good communication and computer skills may be considered.

Responsibilities

• Make outbound calls and provide information to customers.

Skills

Communication skills

MS Excel

MS Word

Typing

Data entry

Customer handling

Hindi/English mix

Education

12th Pass

Graduate

Tools

Excel

ERP software

Email client

Job description

Job Description Telecaller cum Computer Operator

Job Title: Telecaller cum Computer Operator

Department: Operations / Customer Support

Location: Gurgaon

Employment Type: Full-Time

Job Summary

We are looking for a Telecaller cum Computer Operator who will be responsible for making and receiving calls, coordinating with customers, updating records, and handling day-to-day computer-related work.

Key Responsibilities

• Make outbound calls to customers and provide information as required.
• Handle incoming customer calls and resolve basic queries.
• Follow up with customers regarding orders, deliveries, payments, or other requirements.
• Maintain and update customer and order details in Excel/ERP/software.
• Enter data accurately and maintain proper records.
• Prepare basic reports and maintain daily call and follow-up records.
• Coordinate with internal teams for order-related and customer-related issues.
• Ensure timely follow-up and proper communication with customers.
• Perform basic computer and documentation work as assigned.
• Maintain confidentiality and accuracy of company/customer information.

Required Skills

• Good communication and convincing skills.
• Basic to good knowledge of MS Excel, MS Word and email.
• Good typing and data-entry skills.
• Ability to handle customer calls professionally.
• Good follow-up and coordination skills.
• Basic knowledge of computer operations.
• Hindi communication is required; basic English communication will be an advantage.

Qualification & Experience

• Qualification: 12th Pass / Graduate.
• Experience: 1–3 years in telecalling, customer support, data entry, back-office, or similar roles.
• Freshers with good communication and computer skills may also be considered.

Preferred Candidate

• Good communication and interpersonal skills.
• Responsible and punctual.
• Comfortable working on Excel and computer-based systems.
• Able to manage multiple tasks and complete work within timelines.