Customer Support Executive (Tele calling)

Alankit; Khordha; On-site; INR 180,000 - 240,000; Full time

Job summary

Alankit in India is seeking a customer support executive to handle inbound and outbound calls, explain financial products, and generate leads.

You will engage clients, coordinate with internal teams, and maintain accurate records of interactions. Freshers are welcome and prior experience in financial services is a plus.

Qualifications

• Graduate or undergraduate applicants are welcome.
• Freshers to experienced candidates encouraged to apply.
• Experience in telecalling, customer support or financial services is a plus.

Responsibilities

• Handle inbound and outbound customer calls.
• Explain products and services to customers.
• Generate leads and follow up with potential clients.
• Assist with queries related to financial services and investments.
• Maintain follow-ups to drive engagement and conversions.
• Conduct client meetings and presentations (virtual or in-person).
• Coordinate with internal teams to ensure smooth service delivery.
• Maintain records of calls and interactions in the system.

Skills

Tele calling

Customer support

Financial services

Education

Graduate / Undergraduate

Job description

Role & responsibilities

• Handle inbound and outbound customer calls.
• Explain company products and services to customers
• Generate leads and follow up with potential clients
• Assist customers with queries related to Financial Services, Broking, RTA, Demat Accounts, Mutual Funds, and other investment products
• Maintain regular follow-ups to ensure customer engagement and conversions
• Conduct client meetings and presentations (virtual and in-person)
• Coordinate with internal teams for smooth customer support and service delivery
• Maintain accurate records of calls and customer interactions in the system

Preferred Candidate

• Graduate / Undergraduate can apply
• Freshers to experienced candidates are welcome
• Experience in tele calling, customer support, or financial services will be an added advantage
• Confident and customer-focused approach
• Strong convincing and interpersonal skills
• Basic computer knowledge
• Ability to handle customers professionally over calls

Fresher can also apply