Telecaller (Counselor)_Upto 17k

Anudip Foundation; Hyderabad; On-site; INR 167,000 - 234,000; Full time

Job summary

Anudip Foundation, based in Hyderabad, is seeking a Telecaller (Counselor) to support learner enrollment. The role involves outbound/inbound calls, counseling for suitable courses, and following up with leads to drive admissions.

You will coordinate with training and placement teams and help achieve daily targets while delivering empathetic support. The on-site position at the Hyderabad center requires strong communication in English and local languages, data entry, and seamless collaboration

Qualifications

• Must have Higher Secondary (12th pass) or equivalent; a graduate degree is an advantage.
• Experience in telecalling or customer service is preferred.
• Excellent communication and active listening abilities are essential.

Responsibilities

• Make outbound calls and handle inbound inquiries to connect with prospective learners.
• Counsel candidates on suitable courses based on interests and eligibility; maintain records.
• Follow up with leads, support admissions and batch enrollments, and report outcomes.
• Coordinate with training and placement teams to share updates and meet targets.

Skills

Strong communication

Interpersonal skills

Counseling

Telecalling

Customer service

English & local language proficiency

Education

Higher Secondary (12th pass)

Graduate degree advantageous

Tools

MS Office

CRM systems

Job description

Company Description

Anudip Foundation, founded in 2007, is a professionally managed, non-profit Section 8 Indian company registered under the Companies Act, 2013. As a partner organization of the National Skill Development Corporation (NSDC) under the Union Ministry of Skill Development and Entrepreneurship, Anudip focuses on creating digital livelihoods for youth from disadvantaged communities across India. The organization delivers high-quality skilling through professional diploma and certificate programs at training centers in urban, peri-urban, and remote rural areas. Its employer-aligned curriculum supports strong placement outcomes across sectors such as retail, micro-finance, IT, digital services, and automation. Anudip has trained over 730,000 students through more than 100 training centers in 20 major states in India.

Role Description

The Telecaller (Counselor) role is a full-time, on-site position based in Hyderabad. The individual in this role will make outbound and receive inbound calls to connect with prospective learners, explain Anudip's training programs, and counsel them on suitable courses based on their interests and eligibility. Responsibilities include following up with leads, maintaining accurate call and counseling records, and supporting walk-in inquiries at the center. The role also involves coordinating with training and placement teams, sharing updates with candidates, and helping ensure smooth admissions and batch enrollments. The Telecaller (Counselor) is expected to meet daily calling and conversion targets while providing professional and empathetic support to all applicants.

Location- Vanasthalipuram

• Strong communication and interpersonal skills, including clear verbal communication in English and local languages, active listening, and confident telephone etiquette.
• Customer service and counseling abilities, such as handling queries, addressing concerns, guiding candidates on course selection, and maintaining a supportive, non-judgmental approach.
• Basic computer proficiency, including use of MS Office, data entry in CRM or spreadsheets, and email and messaging tools for follow-ups and reporting.
• Organizational and time-management skills, with the ability to manage call lists, prioritize follow-ups, and meet daily and weekly targets.
• Previous experience in telecalling, counseling, customer support, or education/training services is preferred.
• Minimum educational qualification: Higher Secondary (12th pass); a graduate degree in any discipline is an advantage.
• Comfort working on-site at the Hyderabad center and collaborating with training and placement teams.