Telecaller & Backend Support Executive

ZOYPG Infinity Hospitality Pvt. Ltd.; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

ZOYPG Infinity Hospitality Pvt. Ltd. in Bengaluru is seeking a customer care executive to handle inbound and outbound calls, provide information about properties and schedule visits. You will maintain customer records and coordinate with the sales team to hand over leads.

The role requires resolving queries, generating daily activity reports, and ensuring high levels of customer satisfaction through professional support and clear communication.

Qualifications

• Excellent listening and problem-solving abilities.
• Patient and customer-oriented approach.

Responsibilities

• Handle inbound and outbound customer calls.
• Provide information about properties and services.
• Schedule property visits and follow-ups.
• Maintain customer database and records.
• Resolve customer queries and complaints.
• Coordinate with sales team for lead handover.
• Generate daily reports on call activities.
• Ensure high customer satisfaction levels.

Skills

Listening skills

Problem solving

Patience

Customer orientation

Job description

• Handle inbound and outbound customer calls
• Provide information about properties and services
• Schedule property visits and follow-ups
• Maintain customer database and records
• Resolve customer queries and complaints
• Coordinate with sales team for lead handover
• Generate daily reports on call activities
• Ensure high customer satisfaction levels

Required Skills

• Good listening and problem-solving abilities
• Patience and customer-oriented approach