Telecaller at Creative Digital Infotech

Creative Digital Infotech; Dehradun; On-site; INR 180,000 - 240,000; Full time

Job summary

Creative Digital Infotech is seeking fresh graduates or candidates with 0-2 years of experience for a telecalling role in Dehradun, Uttarakhand. You will handle inbound and outbound calls, manage leads, and support the sales team with lead generation and client follow-ups.

The role emphasizes excellent communication, quick response to inquiries, and strong organizational skills to maintain accurate client records and collaborate with marketing efforts. Training provided as needed.

Qualifications

• Excellent communication and interpersonal skills to interact with clients effectively.
• Ability to handle inbound and outbound calls professionally.
• Basic understanding of CRM tools and lead management.
• Good persuasive and negotiation skills to achieve sales targets.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Any prior experience or training in sales, telecalling, or customer service is an advantage.

Responsibilities

• Make outbound calls to potential clients and follow up on leads.
• Respond to inbound inquiries promptly and professionally.
• Maintain accurate records of calls, feedback, and client information.
• Generate leads and support the sales team in achieving targets.
• Handle client queries, complaints, and provide appropriate solutions.
• Collaborate with marketing and sales teams to improve scripts and campaigns.
• Keep up-to-date with products, services, and company policies.

Skills

Communication

Interpersonal skills

Outbound calls

CRM tools

Lead management

Persuasion

Negotiation

Organizational skills

Team collaboration

Independence

Education

Bachelor's degree

Sales / communication certification

Tools

CRM systems

Job description

Technical & Professional Requirements

• Excellent communication and interpersonal skills to interact with clients effectively.
• Ability to handle inbound and outbound calls professionally.
• Basic understanding of CRM tools and lead management.
• Good persuasive and negotiation skills to achieve sales targets.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Any prior experience or training in sales, telecalling, or customer service is an advantage.

Responsibilities & Skills

• Make outbound calls to potential clients and follow up on leads.
• Respond to inbound inquiries promptly and professionally.
• Maintain accurate records of calls, feedback, and client information.
• Generate leads and support the sales team in achieving targets.
• Handle client queries, complaints, and provide appropriate solutions.
• Collaborate with marketing and sales teams to improve scripts and campaigns.
• Keep up-to-date with products, services, and company policies.

Education

• Full-time Bachelor's degree in any discipline.
• Any certification in sales, communication, or customer service is an added advantage.

Experience

• Freshers or 0-2 years of experience in telecalling, customer service, or sales are welcome.