Telecaller at Creative Digital Infotech

Creative Digital Infotech; Dehradun; On-site; INR 150,000 - 230,000; Full time

Job summary

Creative Digital Infotech is seeking a target-driven telecalling professional to engage potential clients, respond to inquiries, and maintain precise records. The role emphasizes teamwork with marketing and sales to refine scripts and campaigns.

The ideal candidate will have a Bachelor’s degree, strong communication, and comfort with CRM tools. Freshers are welcome, and a sales/service background is a plus in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle inbound and outbound calls professionally.
• Basic understanding of CRM tools and lead management.
• Good persuasive and negotiation skills to achieve sales targets.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Any prior experience or training in sales, telecalling, or customer service is an advantage.

Responsibilities

• Make outbound calls to potential clients and follow up on leads.
• Respond to inbound inquiries promptly and professionally.
• Maintain accurate records of calls, feedback, and client information.
• Generate leads and support the sales team in achieving targets.
• Handle client queries, complaints, and provide appropriate solutions.
• Collaborate with marketing and sales teams to improve scripts and campaigns.
• Keep up-to-date with products, services, and company policies.

Skills

Excellent communication

Interpersonal skills

Inbound/outbound calls

CRM tools

Lead management

Persuasion & negotiation

Organizational skills

Team/player independence

Sales/customer service familiarity

Education

Bachelor’s degree

Sales/communication/customer service certification

Tools

CRM software

Job description

• Excellent communication and interpersonal skills to interact with clients effectively.
• Ability to handle inbound and outbound calls professionally.
• Basic understanding of CRM tools and lead management.
• Good persuasive and negotiation skills to achieve sales targets.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Any prior experience or training in sales, telecalling, or customer service is an advantage.

Technical & Professional Requirements

• Excellent communication and interpersonal skills to interact with clients effectively.
• Ability to handle inbound and outbound calls professionally.
• Basic understanding of CRM tools and lead management.
• Good persuasive and negotiation skills to achieve sales targets.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Any prior experience or training in sales, telecalling, or customer service is an advantage.

Responsibilities & Skills

• Make outbound calls to potential clients and follow up on leads.
• Respond to inbound inquiries promptly and professionally.
• Maintain accurate records of calls, feedback, and client information.
• Generate leads and support the sales team in achieving targets.
• Handle client queries, complaints, and provide appropriate solutions.
• Collaborate with marketing and sales teams to improve scripts and campaigns.
• Keep up-to-date with products, services, and company policies.

Education

• Full-time Bachelor's degree in any discipline.
• Any certification in sales, communication, or customer service is an added advantage.

Experience

• Freshers or 0-2 years of experience in telecalling, customer service, or sales are welcome.