Tele Caller Team Lead

SK Finance; Sarkhej; On-site; INR 300,000 - 420,000; Full time

Job summary

SK Finance in Gujarat seeks a customer loan officer to manage post-disbursement outreach, explain EMI schedules, and remind customers about payments. You will coordinate with branches to verify documents and ensure timely updates in the CRM. The role emphasizes strong customer relations and policy adherence.

We value proactive communication, accuracy in records, and timely escalation of payment delays to the relevant teams to maintain smooth loan operations.

Responsibilities

• Make welcome calls to customers after loan disbursement.
• Explain loan details, EMI schedule, and repayment process to customers.
• Provide EMI reminders and ensure timely payment follow-up.
• Handle customer queries related to loans and repayments.
• Coordinate with branch teams for document verification and updates.
• Follow up with customers and branches for pending document collection.
• Maintain accurate call records and update CRM/system regularly.
• Ensure compliance with company policies and communication guidelines.
• Build and maintain good relationships with customers for smooth operations.
• Escalate critical issues or payment delays to the concerned team.

Job description

Role & responsibilities

• Make welcome calls to customers after loan disbursement.
• Explain loan details, EMI schedule, and repayment process to customers.
• Provide EMI reminders and ensure timely payment follow-up.
• Handle customer queries related to loans and repayments.
• Coordinate with branch teams for document verification and updates.
• Follow up with customers and branches for pending document collection.
• Maintain accurate call records and update CRM/system regularly.
• Ensure compliance with company policies and communication guidelines.
• Build and maintain good relationships with customers for smooth operations.
• Escalate critical issues or payment delays to the concerned team.

Preferred candidate profile

• Candidates from Gujarat Preferred Only.