Telecaller

Fireblaze AI School; Nagpur District; On-site; INR 167,000 - 312,000; Full time

Job summary

Fireblaze AI School is seeking a motivated Telecaller to manage outbound/inbound calls, generate leads, and assist customers with information about products and services. The role requires excellent communication and a persuasive approach, with targets to achieve on a daily/weekly/monthly basis.

Basic education should be at least 10+2, Graduation is preferred, and prior telecalling or telesales experience is a plus. This is a full-time position based in Nagpur, India.

Qualifications

• Excellent communication and persuasive skills.
• Prior telesales/telecalling experience is an advantage.
• Ability to meet targets and maintain records.

Responsibilities

• Make outbound calls to potential or existing customers.
• Handle inbound calls and respond to customer inquiries.
• Explain products/services and answer questions clearly.
• Generate leads and convert them into sales opportunities.
• Maintain a database of customer interactions and follow-ups.
• Achieve daily/weekly/monthly call and sales targets.
• Resolve customer complaints and escalate issues when necessary.
• Follow company scripts and guidelines during calls.

Skills

Outbound calls

Inbound calls

Lead generation

Communication skills

Persuasive approach

Education

10+2 or equivalent

Graduation preferred

Job description

Fireblaze AI School is a part of Fireblaze Technologies which was started in April 2018 with a Vision to Up-Skill and Train in emerging technologies. Mission Statement “To Provide Measurable & Transformational Value To Learners Career” Vision Statement ““To Be The Most Successful & Respected Job-Oriented Training Provider Globally.” We Focus widely on creating a huge digital impact. Hence Our Strong Presence over Digital Platforms are a must have thing for use. Below Are the links to all the social media channels.

We are looking for a motivated and energetic Telecaller to handle outbound and/or inbound calls, generate leads, and assist customers by providing information about our products/services. The candidate should have excellent communication skills and a persuasive approach.

Key Responsibilities

• Make outbound calls to potential or existing customers
  
• Handle inbound calls and respond to customer inquiries
  
• Explain products/services and answer questions clearly
  
• Generate leads and convert them into sales opportunities.
  
• Maintain a database of customer interactions and follow-ups
  
• Achieve daily/weekly/monthly call and sales targets
  
• Resolve customer complaints and escalate issues when necessary
  
• Follow company scripts and guidelines during calls
  

Requirements

• Minimum: 10+2 (Higher Secondary) or equivalent
  
• Graduation preferred (any field)
  
• Prior experience in telecalling/telesales is a plus