Telecaller

DreamWorth Solutions Pvt. Ltd.; Mumbai; On-site; INR 167,000 - 279,000; Full time

Job summary

DreamWorth Solutions Pvt. Ltd. is seeking a Telecaller to connect with prospective and existing clients, share information about our digital services, and clarify requirements. The on-site role is based in Vile Parle with daily call activity and CRM updates.

You will follow scripts, aim to meet call targets and conversions, handle basic queries, and coordinate with sales and technical teams to arrange meetings or demos. Reliability and punctuality are essential.

Qualifications

• Strong verbal communication in English and local languages.
• Ability to build rapport quickly, listen actively, and handle objections professionally.
• Basic understanding of IT or willingness to learn.
• Comfort with using computers, CRM tools, and maintaining call logs.
• Prior experience in telecalling or customer service is preferred but not mandatory.

Responsibilities

• Make outbound and receive inbound calls to prospective and existing clients.
• Provide information about the company’s services and clarify client requirements.
• Maintain call logs and update CRM or internal databases.
• Follow up on leads and coordinate with sales and technical teams to schedule meetings or demos.
• Handle basic queries and provide courteous customer support.
• Share client feedback to help improve services and communication strategies.
• Meet call volume and conversion targets while adhering to scripts and quality standards.

Skills

Verbal communication

Rapport building

Active listening

CRM usage

Organizational skills

Target-driven

Education

Higher Secondary (12th) or equivalent

Graduate degree an advantage

Tools

CRM tools

Job description

Company Description DreamWorth Solutions Pvt. Ltd. is a dynamic technology company offering end-to-end digital solutions, including web hosting, web development, online application development, and mobile application development. The team consists of motivated professionals focused on delivering customized services such as search engine optimization, internet marketing, and online branding to diverse clients. The company also provides e-commerce solutions, payment gateway integration, email gateways, and enterprise resource planning systems to support business growth. DreamWorth Solutions emphasizes innovation, quality, and client satisfaction, creating an environment where team members can develop their skills across multiple digital domains.
Role Description The Telecaller role at DreamWorth Solutions Pvt. Ltd. is a full-time, on-site position based in Vile Parle. The Telecaller will make outbound and receive inbound calls to prospective and existing clients, provide information about the company’s services, and clarify client requirements. Daily tasks include maintaining call logs, updating CRM or internal databases, following up on leads, and coordinating with the sales and technical teams to schedule meetings or demos. The role also involves handling basic queries, providing courteous customer support, and sharing feedback from clients to help improve services and communication strategies. Telecallers are expected to meet call volume and conversion targets while adhering to established call scripts and quality standards.
Qualifications

• Strong verbal communication skills in English and local languages, with clear and polite telephone etiquette.
• Ability to build rapport quickly, listen actively, and handle objections in a professional manner.
• Basic understanding of IT and digital services (web development, SEO, online marketing, mobile apps) or willingness to learn.
• Comfort with using computers, CRM tools, and maintaining accurate call records and reports.
• Prior experience in telecalling, telesales, or customer service is preferred but not mandatory.
• Organizational skills, attention to detail, and capability to work in a target-driven environment.
• High level of reliability, punctuality, and ability to collaborate with sales and operations teams.
• Minimum educational qualification: Higher Secondary (12th) or equivalent; a graduate degree is an advantage.