Telecaller

Jerai Fitness Limited; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Jerai Fitness Limited is seeking an experienced Telecaller to manage inbound and outbound calls, generate leads, and support the sales team. The role involves understanding customer requirements, promoting Jerai Fitness products, and maintaining customer records to convert inquiries into sales opportunities.

The ideal candidate should have 3+ years of telecalling or telesales experience, excellent communication, and a customer-focused approach.

Qualifications

• Graduate in any discipline with 3+ years telecalling/lead gen experience.
• Excellent verbal and interpersonal communication; strong convincing skills.
• Proficient in MS Excel, email, and CRM software; target-driven.

Responsibilities

• Make outbound calls to prospective customers and handle inbound inquiries.
• Generate leads, understand customer requirements, and introduce company products and services.
• Follow up with prospective customers to convert inquiries into qualified sales opportunities.
• Maintain accurate records of customer details, calls, leads, and follow-up activities in the CRM or designated system.
• Coordinate with the sales team to schedule meetings, share qualified leads, and track lead progress.
• Handle customer queries professionally and provide relevant product information.
• Achieve daily, weekly, and monthly calling and lead-generation targets.
• Maintain regular follow-ups with existing customers and prospective clients.
• Prepare daily calling reports and update the reporting manager on lead status and progress.
• Ensure professional communication and maintain a positive customer experience.

Skills

Verbal communication

Interpersonal skills

Convincing

Follow-up

CRM knowledge

MS Excel

Multi-tasking

English fluency

Hindi fluency

Education

Graduate in any discipline

Tools

CRM software

Job description

Jerai Fitness is a leading Indian fitness equipment manufacturer with over three decades of expertise, serving commercial gyms, hotels, corporates, real estate projects, and home fitness enthusiasts. With a pan-India network of 15+ exclusive showrooms and exports to over 26 international markets, the company has established a strong domestic and global presence.

Leveraging advanced manufacturing technologies and high-precision machinery, Jerai Fitness delivers durable, high-quality fitness equipment and complete gym setup solutions while adhering to international quality standards.

Job Overview

Jerai Fitness Ltd. is seeking an experienced and confident Telecaller to manage inbound and outbound calls, generate leads, follow up with prospective customers, and support the sales team. The role involves understanding customer requirements, promoting company products and services, maintaining customer records, and converting inquiries into sales opportunities. The ideal candidate should have excellent communication and convincing skills, a customer-focused approach, and the ability to achieve calling and lead-generation targets.

Employment Type: Full-Time

Key responsibilities

• Make outbound calls to prospective customers and handle inbound customer inquiries.
• Generate leads, understand customer requirements, and introduce company products and services.
• Follow up with prospective customers to convert inquiries into qualified sales opportunities.
• Maintain accurate records of customer details, calls, leads, and follow-up activities in the CRM or designated system.
• Coordinate with the sales team to schedule meetings, share qualified leads, and track lead progress.
• Handle customer queries professionally and provide relevant product information.
• Achieve daily, weekly, and monthly calling and lead-generation targets.
• Maintain regular follow-ups with existing customers and prospective clients.
• Prepare daily calling reports and update the reporting manager on lead status and progress.
• Ensure professional communication and maintain a positive customer experience.

Qualifications & Skills

• Graduate in any discipline.
• Minimum 3+ years of experience in telecalling, telesales, customer support, or lead generation.
• Excellent verbal communication and interpersonal skills.
• Strong convincing, negotiation, and follow-up abilities.
• Basic computer knowledge, including MS Excel, email, and CRM software.
• Ability to manage multiple customer inquiries and maintain accurate records.
• Target-oriented, self-motivated, and customer-focused approach.
• Fluency in English and Hindi; knowledge of regional languages will be an advantage.
• Immediate joiners preferred.