Telecaller

Ultimate Recruiters; Mumbai; On-site; INR 167,000 - 279,000; Full time

Job summary

Ultimate Recruiters is seeking a dedicated Telecaller in Maharashtra to engage customers, answer inquiries, and deliver exceptional service. You will promote products, manage CRM records, and help customers make informed choices.

Ideal candidates excel in communication, maintain a customer-first approach, and can resolve objections. Strong organizational skills and attention to detail are essential for success in this role.

Qualifications

• Strong verbal and written communication abilities.
• Customer-centric mindset with a friendly approach.
• Ability to resolve objections and conflicts effectively.
• Basic computer skills and familiarity with CRM software.
• Organized and detail-oriented work style.

Responsibilities

• Make outbound calls to promote products and services.
• Handle inbound calls and respond to customer inquiries professionally.
• Maintain accurate records of interactions and transactions.
• Provide product information and assist customers in decision-making.
• Resolve customer complaints promptly and efficiently.
• Collaborate with team to meet sales targets and improve service quality.
• Stay updated on product knowledge and industry trends.

Skills

Excellent communication

Customer service

Objection handling

CRM familiarity

Attention to detail

Tools

CRM software

Job description

We are seeking a dedicated Telecaller to join our customer service team in Maharashtra. The ideal candidate will be responsible for engaging with customers, addressing their inquiries, and providing exceptional service to enhance customer satisfaction. As a Telecaller, you will play a crucial role in maintaining positive relationships with our clients and ensuring their needs are met effectively.

Key Responsibilities

• Make outbound calls to potential and existing customers to promote our products and services.
• Handle inbound calls and respond to customer inquiries in a professional manner.
• Maintain accurate records of customer interactions and transactions.
• Provide information about products and services, and assist customers in making informed decisions.
• Resolve customer complaints and issues promptly and efficiently.
• Collaborate with team members to achieve sales targets and improve service quality.
• Stay updated on product knowledge and industry trends to provide accurate information to customers.

Required Skills

• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a friendly and approachable demeanor.
• Ability to handle objections and resolve conflicts effectively.
• Basic computer skills and familiarity with CRM software.
• Strong organizational skills and attention to detail.