Telecaller

Abroad Gateway; Chandigarh; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Supportive work environment

On-time salary every month

No sales pressure or targets

Job summary

Abroad Gateway in Chandigarh, India is seeking a customer service executive to engage with potential customers via calls or emails, understand requirements, and share qualified leads for follow-up. The role emphasizes polite, efficient communication and record-keeping, with no target-based pressure.

The position requires strong verbal skills, basic MS Office proficiency, and a willingness to work 9:30 AM–6:00 PM, Monday to Saturday. A HS diploma is required; a bachelor's degree is a plus.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Experience in customer service and telemarketing is advantageous
• Ability to work independently and manage time effectively
• Strong problem-solving and negotiation skills
• Basic computer skills (MS Office)
• High school diploma or equivalent; a bachelor's degree is a plus
• Experience in education consultancy or related fields is advantageous
• Working Hours: 9:30 AM - 6:00 PM (Monday to Saturday)

Responsibilities

• Engage with potential customers via incoming and outgoing calls or emails to identify new business opportunities.
• Clearly understand customer requirements and respond to their queries with patience and professionalism.
• Share qualified leads or customer details with the concerned team for follow-up and conversion.
• Inform customers about our latest products, services, offers, or promotional campaigns.
• Accurately collect and record essential customer information such as name, address, and contact details.
• Maintain proper records of conversations and customer responses during calls.
• Please note: This is not a target-based role-your primary responsibility is effective and courteous communication.

Skills

Verbal communication

Interpersonal skills

Time management

Problem-solving

Education

High school diploma or equivalent

Bachelor's degree is a plus

Tools

MS Office

Job description

• Engage with potential customers via incoming and outgoing calls or emails to identify new business opportunities.
• Clearly understand customer requirements and respond to their queries with patience and professionalism.
• Share qualified leads or customer details with the concerned team for follow-up and conversion.
• Inform customers about our latest products, services, offers, or promotional campaigns.
• Accurately collect and record essential customer information such as name, address, and contact details.
• Maintain proper records of conversations and customer responses during calls.
• Please note: This is not a target-based role-your primary responsibility is effective and courteous communication.

Qualifications:

• Excellent verbal communication and interpersonal skills
• Experience in customer service and telemarketing is advantageous
• Ability to work independently and manage time effectively
• Strong problem-solving and negotiation skills
• Basic computer skills (MS Office)
• High school diploma or equivalent; a bachelor's degree is a plus
• Experience in education consultancy or related fields is advantageous
• Working Hours: 9:30 AM - 6:00 PM (Monday to Saturday)

Why Join Us?

• Supportive work environment
• On-time salary every month
• No sales pressure or targets
• Opportunity to enhance communication and customer handling skills