Voice Process Manager (Share Trading Background)

Ashika Group; Kolkata District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading financial services firm in Kolkata is seeking a high-performing Voice Process Manager to oversee telesales operations. This role requires 8-10 years of experience in the voice process, focusing on driving revenue through client acquisition and trading activation. You will manage a team, ensure compliance with SEBI regulations, and deliver exceptional client experiences. Join us to lead our share broking telesales operations and improve team performance across the board.

Qualifications

• 8 - 10 years experience in voice process with knowledge of share trading.
• Strong expertise in managing telesales teams and operations.
• Ability to drive revenue through client interactions.

Responsibilities

• Lead and manage the telesales and trading support team.
• Drive revenue generation through outbound calls and cross-selling.
• Monitor call quality and individual KPIs for consistent performance.
• Ensure strict adherence to SEBI regulations and internal policies.

Skills

Team leadership

Revenue generation

Client acquisition

Regulatory compliance

Sales techniques

Job description

Overview

Role: Voice Process Manager (Share Trading Background)

Location: Trinity Towers, AJC Bose Road, Bhowanipore, Kolkata, West Bengal

Experience: 8 - 10 years experience in voice process (should have thorough knowledge of share trading)

Role Overview: Ashika Group is seeking a high-performing Voice Process Manager to lead and scale our share broking telesales operations in Kolkata. This role is responsible for managing a team of telecallers, driving revenue through active client acquisition and trading activation, ensuring seamless share trading operations, maintaining regulatory compliance, and delivering superior client experiences.

Key Responsibilities

• Lead and manage the telesales and trading support team to achieve daily, weekly, and monthly revenue targets.
• Drive revenue generation through outbound calls, client acquisition, trading activation, and cross-selling of financial products.
• Oversee client interactions related to share trading, capital markets, and investment services.
• Track sales funnels, conversion ratios, and revenue metrics through performance dashboards and MIS.
• Monitor call quality, productivity, and individual KPIs to ensure consistent performance.
• Conduct regular training on sales techniques, trading products, compliance, and objection handling.
• Ensure strict adherence to SEBI regulations, compliance standards, and internal policies.
• Handle escalated client and sales concerns with prompt and professional resolution.
• Work closely with business heads to align telesales strategies with revenue growth plans.
• Build incentive structures and motivation plans to improve team performance and retention.

Company Website: https://www.ashikagroup.com/

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing