Tele Sales Executive

Celest Recruitment Solutions; New Delhi, Delhi; On-site; INR 201,000 - 279,000; Full time

Job summary

Celest Recruitment Solutions in Delhi is hiring a Senior Telesales Associate to manage inbound and outbound calls, drive sales, and deliver excellent customer service. The role demands strong communication and a proven track record of hitting targets.

You will handle escalations, work with CRM tools, and mentor junior team members while maintaining precise call records and achieving lead-generation and sales goals.

Qualifications

• Proven experience in telecalling, telesales, or customer support.
• Strong communication, negotiation, and interpersonal skills.
• Ability to handle inbound and outbound calls professionally.
• Experience in achieving sales, lead generation, or service targets.
• Capability to manage escalations and resolve customer issues.
• Basic computer knowledge (MS Office, CRM tools, data entry).
• Strong problem-solving and multitasking abilities.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Handle both inbound and outbound calls in a professional manner.
• Generate leads and convert them into successful sales.
• Achieve and exceed sales, lead generation, and service targets.
• Build and maintain strong relationships with customers.
• Understand customer needs and recommend suitable products/services.
• Manage customer escalations and resolve issues efficiently.
• Maintain accurate records of calls and customer interactions.
• Follow up with leads and ensure timely closure.
• Provide guidance and support to junior team members.
• Ensure high levels of customer satisfaction.

Skills

Telecalling/Telesales experience

Communication skills

Negotiation skills

Interpersonal skills

Handling escalations

MS Office & CRM familiarity

Problem-solving

Ability to work under pressure

Tools

MS Office

CRM tools

Job description

Urgent Hiring Senior Telesales Associate

Contact: 9560442606

6 Days Working - One Rotational Week Off

• Salary: 18000 to 25000 (in-hand)


• Location: Patparganj Industrial Area, Delhi


• Shift Timings: 10:30AM to 7:00PM

Candidate Must Have Good Communication Skills in English

Job Summary: We are seeking an experienced and target-driven Senior Telesales Associate to manage inbound and outbound calls, drive sales performance, and deliver excellent customer service. The role requires strong communication skills, the ability to handle escalations, and a proven track record in achieving sales or service targets.

Key Responsibilities

• Handle both inbound and outbound calls in a professional manner


• Generate leads and convert them into successful sales


• Achieve and exceed sales, lead generation, and service targets


• Build and maintain strong relationships with customers


• Understand customer needs and recommend suitable products/services


• Manage customer escalations and resolve issues efficiently


• Maintain accurate records of calls and customer interactions


• Follow up with leads and ensure timely closure


• Provide guidance and support to junior team members


• Ensure high levels of customer satisfaction

Requirements & Skills

• Proven experience in telecalling, telesales, or customer support


• Strong communication, negotiation, and interpersonal skills


• Ability to handle inbound and outbound calls professionally


• Experience in achieving sales, lead generation, or service targets


• Capability to manage escalations and resolve customer issues


• Basic computer knowledge (MS Office, CRM tools, data entry, etc.)


• Strong problem-solving and multitasking abilities


• Ability to work under pressure and meet deadlines

Key Competencies

• Sales and persuasion skills


• Customer handling and relationship management


• Conflict resolution and escalation management


• Time management and organizational skills