Tele Sales Executive

Bajrangi Astro; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

Bajrangi Astro is seeking an enthusiastic Tele Sales Executive (Telecaller) in Noida (Work from Office). The role focuses on handling inbound inquiries via website, social media, WhatsApp, and existing customer databases to guide clients to astrology consultations or reports.

The ideal candidate will possess excellent communication, empathy, and the ability to meet sales targets while building trust with customers. 1–4 years in relevant roles and good command of Hindi and English are preferred.

Qualifications

• 1–4 years in Tele Sales, Inside Sales, Customer Counselling or Consultation Sales.
• Experience in Astrology, Education, Healthcare, Wellness, Insurance, Banking or Financial Services is an advantage.
• Willingness to work towards targets and achieve sales goals.

Responsibilities

• Handle inbound leads and guide them to the most suitable astrology consultations or reports.
• Respond to website enquiries, social media leads, WhatsApp inquiries and callbacks; follow up until closure.
• Build rapport, address concerns, and maintain long‑term relationships with customers.
• Update CRM after every customer interaction and maintain accurate records.

Skills

Hindi fluency

English fluency

Communication skills

Interpersonal skills

Persuasive selling

Listening & objection handling

CRM & Excel

Tools

CRM

Excel

Google Sheets

WhatsApp Business

Job description

JOB DESCRIPTION TELE SALES EXECUTIVE (Telecaller)

Position: Tele Sales Executive (Telecaller)

Department: Sales & Customer Success

Location: Noida (Work from Office)

Employment Type: Full-Time

About the Role

We are looking for enthusiastic and result-oriented Inbound Tele Sales Executives to handle enquiries generated through our website, social media campaigns, WhatsApp, and existing customer database. This is not a cold-calling role. You will interact with individuals who have already shown interest in our services and guide them towards the most suitable astrology consultation or report.

The ideal candidate should possess excellent communication skills, empathy, patience, and the ability to build trust while achieving sales targets.

Key Responsibilities

Lead Management

• Contact all assigned inbound leads promptly.
• Respond to website enquiries, Instagram/Facebook advertisement leads, WhatsApp enquiries, and call-back requests.
• Understand customer requirements and recommend suitable astrology consultations and services.
• Follow up with prospects until closure.

Customer Relationship Management

• Build rapport and establish trust with prospective clients.
• Address customer concerns and objections professionally.
• Maintain long-term relationships with existing customers.
• Ensure a high level of customer satisfaction throughout the sales process.

Upselling & Cross-selling

• Contact existing customers for additional consultations, reports, remedies, and annual services.
• Identify opportunities to upsell premium offerings based on customer requirements.

CRM & Reporting

• Update CRM after every customer interaction.
• Maintain accurate records of calls, follow-ups, sales, and customer feedback.
• Ensure no lead remains unattended.

Desired Candidate Profile

Experience

• 1-4 years of experience in Tele Sales, Inside Sales, Customer Counselling, or Consultation Sales.
• Experience in Astrology, Education, Healthcare, Wellness, Insurance, Banking, Financial Services, or High-Value Services will be an advantage.

Skills

• Excellent spoken Hindi (mandatory).
• Good spoken English.
• Strong communication and interpersonal skills.
• Persuasive and consultative selling ability.
• Good listening and objection-handling skills.
• Basic computer knowledge (CRM, Excel, Google Sheets, WhatsApp Business).
• Ability to work under targets.

Key Performance Indicators (KPIs)

• Lead response time
• Daily calling productivity
• Conversion rate
• Revenue generated
• Follow-up compliance
• CRM accuracy
• Customer satisfaction