Tele Sales & Customer Service Executive

Satish Moto Works; Maharashtra; On-site; INR 167,000 - 257,000; Full time

Job summary

Satish Moto Workshop in Maharashtra is seeking a Telecaller to manage customer communication and service follow-ups for a multi-brand two-wheeler workshop.

The role involves contacting existing and prospective customers, generating service visits, reminding about maintenance, following up on service enquiries, and ensuring a positive customer experience. Reporting to the Workshop/Service Manager, this full-time position offers growth within Customer Service / Service Operations.

Qualifications

• Education: Minimum HSC / Graduate preferred.
• 12 years of experience in telecalling, customer service, sales or CRM preferred.
• Freshers with strong verbal & email communication skills may also be considered.

Responsibilities

• Contact customers for periodic service reminders and follow-ups.
• Schedule service appointments and coordinate with the workshop.
• Maintain accurate customer records and service history.
• Handle leads from advertisements and campaigns and convert to visits.
• Conduct post-service feedback calls and address concerns.

Skills

Verbal communication

Hindi

English

Marathi

Telephone manner

Excel/CRM

Follow-up skills

Customer focus

Complaint handling

Target oriented

Education

HSC / Graduate

Tools

CRM software

Excel

Job description

JOB DESCRIPTION

Telecaller Two-Wheeler Service Workshop

Company: Satish Moto Workshop

Department: Customer Service / Service Operations

Position: Telecaller / Customer Relationship Executive

Location: [Insert Location]

Employment Type: Full-Time

Reporting To: Workshop Manager / Service Manager

About the Role

We are looking for a Telecaller to manage customer communication and service follow-ups for our multi-brand two-wheeler workshop.

The candidate will be responsible for contacting existing and prospective customers, generating service visits, reminding customers about periodic maintenance, following up on service enquiries, and ensuring a positive customer experience.

Key Responsibilities

1. Customer Calling & Follow-Up

• Call existing customers for periodic service reminders.
• Follow up with customers whose vehicles are due for servicing.
• Contact customers after service to collect feedback.
• Follow up on pending repairs, estimates and service approvals.
• Make reminder calls for upcoming service requirements.

2. Service Appointment Generation

• Schedule service appointments through telephone calls.
• Coordinate customer preferred date and time with the workshop.
• Follow up with customers who have missed or cancelled appointments.
• Generate repeat service visits from existing customers.

3. Customer Relationship Management

• Maintain professional and courteous communication with customers.
• Understand customer requirements and direct them to the appropriate service team.
• Inform customers about workshop services, oers and service packages.
• Maintain accurate customer information and service history.

4. Lead Management

• Handle incoming enquiries related to servicing and repairs.
• Follow up on leads generated through advertisements, referrals, digital platforms and campaigns.
• Convert enquiries into workshop visits.
• Maintain daily records of calls, leads, appointments and conversions.

5. Customer Feedback

• Conduct post-service feedback calls.
• Record customer complaints and elevate them to the Workshop/Service Manager.
• Follow up on unresolved customer concerns.
• Help improve customer satisfaction and retention.

Daily Activities

• Make outbound customer calls for service reminders and follow-ups.
• Attend inbound customer enquiries.
• Schedule service appointments.
• Maintain the daily calling report.
• Update customer/service records.
• Follow up on pending appointments and leads.
• Conduct post-service feedback calls.
• Coordinate with service advisors and workshop sta.

Key Performance Indicators (KPIs)

• Total calls made per day
• Connected calls
• Service appointments generated
• Appointment conversion rate
• Customer revisit rate
• Follow-up completion rate
• Lead conversion
• Customer feedback/CSAT
• Customer retention
• Daily MIS/reporting accuracy

Required Skills

• Excellent verbal communication skills
• Hindi and English communication required
• Marathi preferred
• Pleasant and condent telephone manner
• Basic computer knowledge
• Ability to maintain Excel/CRM records
• Good follow-up and persuasion skills
• Customer-focused attitude
• Ability to handle customer complaints professionally
• Target-oriented approach

Qualication & Experience

Education: Minimum HSC / Graduate preferred.

Experience:

• 12 years of experience in telecalling, customer service, sales or CRM preferred.
• Experience in an automobile/two-wheeler workshop or dealership will be an advantage.
• Freshers with strong verbal & email communication skills may also be considered.

Personal Attributes

• Polite and professional
• Energetic and condent
• Patient while dealing with customers
• Good at building customer relationships
• Persistent with follow-ups
• Target-oriented
• Well organised
• A good team player

Key Objective of the Role

To increase workshop visits, improve customer retention and ensure continuous engagement with two-wheeler customers through professional and timely telephone communication.

Career Growth

Successful candidates can progress towards roles such as:

• Telecaller Customer Relationship Executive Service Advisor Senior Service Advisor Customer Service / CRM Manager

SATISH MOTO WORKSHOP

Professional Service | Transparent Processes | Customer First

Contact: 7977275538 / 9619190078

Email: [e-mail]