Customer Relation Manager | Automobile | Bangalore

Randstad; Bengaluru; On-site; INR 450,000 - 700,000; Full time

Job summary

Randstad in Bengaluru seeks a Customer Relationship Manager to handle, track, and close customer complaints for two-wheeler services. You will coordinate with dealerships/technical teams and the call center to ensure on-time closure and provide regular customer updates.

The role requires strong communication, problem-solving, and CRM proficiency, plus basic knowledge of service operations. Graduate preferred with 3–4 years of experience in premium-brand service.

Qualifications

• Graduate preferred; technical or business background is an advantage.
• 3-4 years of experience in customer service or complaint handling (premium brand experience preferred).

Responsibilities

• Log, track, and resolve customer complaints within defined timelines.
• Coordinate with dealerships and technical teams for diagnosis and closure.
• Coordinate with call centre team for on-time closure of inbound and outbound calls.
• Communicate professionally with customers and provide regular updates.
• Maintain accurate records in CRM and prepare basic complaint reports.
• Highlight repeat issues and support service improvement initiatives.
• Participate in customer community events and act as SPOC for community concern resolution in coordination with dealers.
• Conduct on the job trainings on customer handling, call centre team

Skills

Strong communication & interpersonal

Problem-solving & coordination

Two-wheeler service operations basics

MS Office & CRM tools

Education

Graduate preferred; technical/business background advantageous

Job description

Job Description: Customer relationship manager

Location

E-city focus towers

Department

Service

Role Summary

Responsible for handling, tracking, and closing customer complaints related to two-wheeler vehicles and service quality. The role ensures timely resolution by coordinating with customers, dealerships, and internal teams while improving overall customer satisfaction.

Key Responsibilities

• Log, track, and resolve customer complaints within defined timelines.
• Coordinate with dealerships and technical teams for diagnosis and closure.
• Coordinate with call centre team for on-time closure of inbound and outbound calls
• Communicate professionally with customers and provide regular updates.
• Maintain accurate records in CRM and prepare basic complaint reports.
• Highlight repeat issues and support service improvement initiatives.
• Participate in customer community events and act as SPOC for community concern resolution in co-ordination with dealers
• Conduct on the job trainings on customer handling, call centre team

Qualifications

• Graduate preferred; technical or business background is an advantage.
• 3-4 years of experience in customer service or complaint handling (premium brand experience preferred).

Skills

• Strong communication & interpersonal skills.
• Problem-solving and coordination abilities.
• Basic knowledge of two-wheeler service operations.
• Proficiency in MS Office and CRM tools.

Benefits

• Exposure on working with global brand
• Weekend rides
• Skill training by company (Riding skill training, product technical training, soft skill training)