Admission Counsellor

ATLAS SkillTech University; Mumbai; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary with incentives

Career growth within admissions andeng

Training and mentorship from leaders

Fast-growing university

Job summary

Atlas SkillTech University is seeking a Tele-counsellor to join the Admissions team. You will counsel prospective students and parents via phone, email, and chat, guiding them through programs, eligibility, and the enrollment process.

You will manage leads, provide program information, and convert inquiries into enrollments while maintaining CRM records and meeting monthly targets. Prior experience in education or EdTech is a plus.

Qualifications

• Graduate in any discipline as a baseline requirement.
• 1–5 years of tele-counselling or admissions counselling; freshers with strong communication may apply.
• Excellent verbal communication in English and Hindi/regional language.
• Strong persuasion, negotiation, and interpersonal skills.
• Proficiency with CRM tools, MS Office, and basic computer applications.

Responsibilities

• Make outbound calls to prospective students/leads from marketing campaigns, website inquiries, and referrals.
• Counsel students and parents on suitable programs based on interests, career goals, and eligibility.
• Handle inbound queries via phone, email, and chat promptly and professionally.
• Explain course structure, fee details, eligibility criteria, admission process, and scholarships.
• Follow up with warm leads to drive conversions and achieve monthly targets.
• Maintain accurate CRM records of interactions, lead status, and follow-ups.
• Coordinate with campus/admissions team for campus visits and enrollment formalities.
• Address objections and concerns to build trust and confidence in the university's offerings.
• Meet daily/weekly call and conversion targets set by the team lead.
• Stay updated on program details, fee structures, and policy changes.

Skills

Tele-counselling

English proficiency

Hindi/Regional

Negotiation

Interpersonal skills

Target-oriented

Multi-channel comms

Education

Graduate in any discipline

Tools

CRM software

MS Office

Job description

Organization: Atlas SkillTech University

Department: Admissions / Student Enrollment

Employment Type: Full-Time

About Atlas SkillTech University

Atlas SkillTech University is a future-focused institution offering industry-aligned undergraduate and postgraduate programs designed to bridge the gap between academia and employability.

Role Overview

We are looking for an enthusiastic and target-driven Tele-counsellor to join our Admissions team. The role involves counselling prospective students and parents over phone, email, and chat — guiding them through our programs, addressing queries, and converting leads into successful enrollments.

Key Responsibilities

• Make outbound calls to prospective students/leads generated through marketing campaigns, website inquiries, and referrals
• Counsel students and parents on suitable programs based on their interests, career goals, and eligibility
• Handle inbound queries via phone, email, and chat promptly and professionally
• Explain course structure, fee details, eligibility criteria, admission process, and scholarships
• Follow up consistently with warm leads to drive conversions and achieve monthly admission targets
• Maintain accurate records of interactions, lead status, and follow-ups in the CRM
• Coordinate with the campus/admissions team for campus visits, document verification, and enrollment formalities
• Address objections and concerns to build trust and confidence in the university's offerings
• Meet daily/weekly call and conversion targets set by the team lead
• Stay updated on all program details, fee structures, and policy changes.

Required Skills & Qualifications

• Graduate in any discipline (preferred: Business, Communications, or related field)
• 1–5 years of experience in telecounselling, telesales, inside sales, or admissions counselling (freshers with strong communication skills may also apply)
• Excellent verbal communication skills in English and Hindi/regional language
• Strong persuasion, negotiation, and interpersonal skills
• Target-oriented mindset with the ability to work under pressure
• Proficiency in using CRM tools, MS Office, and basic computer applications
• Patience and empathy while handling student and parent queries

Preferred Attributes

• Prior experience in the education/EdTech sector
• Familiarity with higher education admission cycles
• Positive attitude and resilience to handle rejection during cold calling

What We Offer

• Competitive salary with performance-based incentives
• Opportunity to work with a fast-growing, innovation-driven university
• Career growth within the admissions and student engagement vertical
• Training and mentorship from experienced admissions leaders

Freshers with strong communication skills can be considered.