Tele Collection Executive- Gurgaon (Sector-48)

Zoho; Gurugram District; On-site; INR 201,000 - 290,000; Full time

Job summary

Zoho is hiring a Collection/Recovery Executive (Tele-Calling) in Gurgaon to drive overdue payments through outbound calls and professional customer engagement.

The ideal candidate has 6 months to 1 year of collections or recovery experience, strong communication, and negotiation skills, and the ability to meet targets while maintaining a customer-centric approach.

Qualifications

• 6 months to 1 year of experience in collections, recovery, or tele-calling.
• Excellent verbal communication and negotiation skills.
• Strong customer handling and persuasion abilities.
• Basic computer knowledge and familiarity with CRM systems.
• Ability to work under pressure and meet collection targets.
• Good problem-solving and interpersonal skills.
• Positive attitude and willingness to learn.
• Experience in Banking, NBFC, FinTech, BPO Collections, or Recovery Process will be an added advantage.
• Immediate joiners will be preferred.

Responsibilities

• Make outbound calls to customers for overdue payment recovery.
• Follow up with customers and negotiate payment commitments.
• Resolve customer queries related to outstanding dues in a professional manner.
• Maintain accurate call records and update collection remarks in the CRM/system.
• Achieve daily, weekly, and monthly collection targets.
• Ensure adherence to company policies, compliance guidelines, and collection processes.
• Build positive customer relationships while maintaining professionalism during recovery calls.
• Escalate unresolved cases as per the defined process.
• Coordinate with internal teams to ensure smooth resolution of customer issues.

Skills

Communication skills

Negotiation skills

Customer handling

CRM familiarity

Result-oriented

Telephone etiquette

Tools

CRM software

Job description

Gurgaon Kty., India | Posted on 09/24/2026

Job Description

Position: Collection/Recovery Executive (Tele-Calling)

Experience: 6 Months – 1 Year (Collections/Recovery)

Employment Type: Full-Time

Open Positions: 15

About the Role

We are looking for dynamic and result-oriented Collection/Recovery Executives to join our team. The ideal candidate should have prior experience in tele-calling collections or recovery, strong communication skills, and the ability to negotiate effectively with customers to ensure timely payment recovery while maintaining a professional and customer-centric approach.

Key Responsibilities

• Make outbound calls to customers for overdue payment recovery.
  
• Follow up with customers and negotiate payment commitments.
  
• Resolve customer queries related to outstanding dues in a professional manner.
  
• Maintain accurate call records and update collection remarks in the CRM/system.
  
• Achieve daily, weekly, and monthly collection targets.
  
• Ensure adherence to company policies, compliance guidelines, and collection processes.
  
• Build positive customer relationships while maintaining professionalism during recovery calls.
  
• Escalate unresolved cases as per the defined process.
  
• Coordinate with internal teams to ensure smooth resolution of customer issues.
  

Required Skills

• 6 months to 1 year of experience in collections, recovery, or tele-calling.
  
• Excellent verbal communication and negotiation skills.
  
• Strong customer handling and persuasion abilities.
  
• Basic computer knowledge and familiarity with CRM systems.
  
• Ability to work under pressure and meet collection targets.
  
• Good problem-solving and interpersonal skills.
  
• Positive attitude and willingness to learn.
  
• Experience in Banking, NBFC, FinTech, BPO Collections, or Recovery Process will be an added advantage.
  
• Immediate joiners will be preferred.
  

Requirements

Required Skills

• 6 months to 1 year of experience in collections, recovery, or tele-calling.
  
• Excellent verbal communication and negotiation skills.
  
• Strong customer handling and persuasion abilities.
  
• Basic computer knowledge and familiarity with CRM systems.
  
• Ability to work under pressure and meet collection targets.
  
• Good problem-solving and interpersonal skills.
  
• Positive attitude and willingness to learn.
  
• Experience in Banking, NBFC, FinTech, BPO Collections, or Recovery Process will be an added advantage.