Tele Collection Executive- Gurgaon (Sector-48)

2coms; Gurugram District; On-site; INR 178,560 - 223,200; Full time

Job summary

2coms in Gurugram is seeking a Collection/Recovery Executive (Tele-Calling) to join our dynamic team. The role focuses on outbound calls, negotiation, and timely payment recovery while maintaining a customer-centric approach.

Ideal candidates have 6 months to 1 year of collections or tele-calling experience, strong communication, and ability to meet daily targets. Immediate joiners preferred with 12th pass or graduate qualifications.

Qualifications

• 6 months to 1 year of experience in collections, recovery, or tele-calling.
• Excellent verbal communication and negotiation skills.
• Strong customer handling and persuasion abilities.
• Basic computer knowledge and familiarity with CRM systems.
• Ability to work under pressure and meet collection targets.
• Good problem-solving and interpersonal skills.
• Positive attitude and willingness to learn.

Responsibilities

• Make outbound calls to customers for overdue payment recovery.
• Follow up with customers and negotiate payment commitments.
• Resolve customer queries related to outstanding dues in a professional manner.
• Maintain accurate call records and update collection remarks in the CRM/system.
• Achieve daily, weekly, and monthly collection targets.
• Ensure adherence to company policies, compliance guidelines, and collection processes.
• Build positive customer relationships while maintaining professionalism during recovery calls.
• Escalate unresolved cases as per the defined process.
• Coordinate with internal teams to ensure smooth resolution of customer issues.

Skills

Verbal communication

Negotiation

Customer handling

CRM systems

Pressure handling

Problem solving

Education

12th Pass/Graduate

Tools

CRM software

Job description

Summary

• Position: Collection/Recovery Executive (Tele - Calling)
• Location: 402, 4th Floor, IRIS Tech Park, Badshahpur Sohna Road, Sector 48, Gurugram, Haryana 122018
• Experience: 6 Months – 1 Year (Collections/Recovery)
• Salary: 16,000 – 20,000 per month
• Employment Type: Full‑Time
• Open Positions: 15

About the Role

We are looking for dynamic and result‑oriented Collection/Recovery Executives to join our team. The ideal candidate should have prior experience in tele‑calling collections or recovery, strong communication skills, and the ability to negotiate effectively with customers to ensure timely payment recovery while maintaining a professional and customer‑centric approach.

Key Responsibilities

• Make outbound calls to customers for overdue payment recovery.
• Follow up with customers and negotiate payment commitments.
• Resolve customer queries related to outstanding dues in a professional manner.
• Maintain accurate call records and update collection remarks in the CRM/system.
• Achieve daily, weekly, and monthly collection targets.
• Ensure adherence to company policies, compliance guidelines, and collection processes.
• Build positive customer relationships while maintaining professionalism during recovery calls.
• Escalate unresolved cases as per the defined process.
• Coordinate with internal teams to ensure smooth resolution of customer issues.

Required Skills

• 6 months to 1 year of experience in collections, recovery, or tele‑calling.
• Excellent verbal communication and negotiation skills.
• Strong customer handling and persuasion abilities.
• Basic computer knowledge and familiarity with CRM systems.
• Ability to work under pressure and meet collection targets.
• Good problem‑solving and interpersonal skills.
• Positive attitude and willingness to learn.

Eligibility

• Minimum qualification: 12th Pass/Graduate (preferred).
• Experience in Banking, NBFC, FinTech, BPO Collections, or Recovery Process will be an added advantage.
• Immediate joiners will be preferred.

Benefits

Salary: 16,000 – 20,000 per month