Tele Caller Executive

Pravaayu Healthcare; Mumbai; On-site; INR 250,000 - 360,000; Full time

Job summary

Pravaayu Healthcare is seeking Tele-Consultants to be the first point of contact for potential patients. You will understand patient needs, explain clinic services, and schedule appointments with empathy and clear communication. Strong CRM experience helps manage records and follow-ups.

Ideal candidates are graduates with excellent communication skills, fluency in Hindi/English/Marathi/Gujarati, and comfort using phone systems. Fresher applicants are welcome to apply.

Qualifications

• Eligible candidates: graduates; freshers welcome.
• Healthcare background encouraged (optional).
• Strong communication, interpersonal and problem‑solving skills required.
• Fluency in Hindi, English, Marathi, or Gujarati.
• Comfortable using phone systems and CRM software.

Responsibilities

• Consult with patients to understand health concerns and needs.
• Schedule appointments based on availability and patient needs.
• Explain clinic services and answer related inquiries.
• Follow up with patients to confirm appointments and reduce no-shows.
• Maintain accurate records in the CRM system.
• Meet performance targets related to appointments and engagement.
• Collect patient feedback to improve service delivery.

Skills

Communication skills

Interpersonal skills

Problem-solving

Empathy

Patient-first mindset

Education

Graduate degree

Tools

CRM software

Phone systems

Job description

We are hiring Tele-Consultants who will serve as the first point of contact for potential patients. Your role will involve understanding patient needs, explaining clinic services, and scheduling appointments. Excellent communication skills, empathy, and a patient-first mindset are essential.

Key Responsibilities

• Consult with patients to understand health concerns.
• Schedule appointments based on availability and patient needs.
• Explain clinic services and answer related inquiries.
• Follow up with patients to confirm appointments and reduce no-shows.
• Maintain accurate records in the CRM system.
• Meet performance targets related to appointments and engagement.
• Collect patient feedback to improve service delivery.

Eligibility

• Any graduate; freshers are welcome.
• Candidates with a background in healthcare or dietetics are encouraged to apply.
• Strong communication, interpersonal, and problem‑solving skills.
• Fluent in Hindi, English, Marathi, or Gujarati.
• Comfortable using phone systems and CRM software.