Call Center Executive

Drlogy; Ahmedabad District; On-site; INR 300,000 - 400,000; Full time

Job summary

Drlogy is looking for a Call Center Executive in Ahmedabad, Gujarat. The successful candidate will be responsible for handling patient calls, scheduling appointments, and providing information about hospital services.

Ideal candidates should possess strong communication skills, experience in customer service, and proficiency in English and medical terminology. This role involves maintaining accurate records, resolving queries, and contributing to patient satisfaction.

Qualifications

• Skilled in communication and customer service.
• Proficient in English language and medical terminology.
• Experience in typing and using Excel.

Responsibilities

• Handle inbound and outbound patient calls professionally.
• Schedule appointments and coordinate bookings.
• Provide information about hospital services.
• Maintain call records and patient communication logs.
• Resolve patient queries and escalate issues when required.
• Support appointment confirmations and follow-ups.
• Coordinate with OPD, billing, and clinical departments.
• Maintain accurate data entry in hospital systems.
• Prepare call reports and Excel summaries.
• Follow communication scripts and service standards.
• Contribute to patient engagement and satisfaction.

Skills

Communication

English language proficiency

Medical terminology

Typing

Excel

Customer service

Job description

Call Center Executive responsible for handling patient calls, appointment scheduling, service inquiries, and healthcare communication. Skilled in communication, English language, medical terminology, typing, Excel, and customer service.

• Handle inbound and outbound patient calls professionally.
• Schedule appointments and coordinate bookings.
• Provide information about hospital services.
• Maintain call records and patient communication logs.
• Resolve patient queries and escalades issues when required.
• Support appointment confirmations and follow-ups.
• Coordinate with OPD, billing, and clinical departments.
• Maintain accurate data entry in hospital systems.
• Prepare call reports and Excel summaries.
• Follow communication scripts and service standards.
• Contribute to patient engagement and satisfaction.