Tele Caller

Tata Play Fiber; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Play Fiber is hiring for an off-roll position based out of Mumbai. The role focuses on lead calling, follow-ups, and managing retailer relationships to drive sales conversions. Strong communication and follow-up discipline are essential for meeting targets in a fast-paced telecom sales environment.

Ideal candidates have 2+ years in Telecom/Broadband sales, with inside sales or telecalling experience. CRM knowledge is an added advantage, and the role is on-site at Mumbai HO.

Qualifications

• Minimum 2 years of experience in Telecom/Broadband Sales.
• Inside Sales / Telecalling experience preferred.
• Excellent verbal and written communication skills.
• Target-oriented, proactive, and comfortable working in a sales environment.
• Basic knowledge of CRM/lead management systems will be an advantage.

Responsibilities

• Lead Calling & Follow-up: Call and follow up on all leads generated through retailer partners.
• Retailer Partner Relationship Management: Call all retailer partners regularly to maintain strong business relationships and resolve issues.
• Sales Conversion: Drive lead conversion through telecalling and follow-up; meet sales targets.

Skills

Inside Sales

Telecalling

CRM knowledge

Tools

CRM/lead management systems

Job description

This is an Off-Roll Position based out of Mumbai HO

Role & responsibilities:

1. Lead Calling & Follow-up

• Call and follow up on all leads generated through retailer partners.
• Regularly follow up with prospective customers to convert leads into sales.
• Coordinate with retailers and customers to ensure timely closure of leads.
• Maintain proper records of calls, follow-ups, and lead status.

Retailer Partner Relationship Management

• Call all retailer partners regularly to maintain strong business relationships.
• Understand retailer feedback and identify any service-related concerns.
• Coordinate with the relevant teams to resolve retailer/customer issues.
• Ensure regular communication and engagement with retailer partners.

Sales Conversion

• Drive lead conversion through effective telecalling and follow-up.
• Handle customer queries and communicate product/service benefits clearly.
• Use strong persuasion and communication skills to achieve sales closure.
• Meet assigned sales and conversion targets.

Preferred candidate profile:

Minimum 2 years of experience in Telecom/Broadband Sales.

• Candidates with Inside Sales / Telecalling experience are preferred.
• Excellent verbal and written communication skills.
• Strong sales closure and persuasion skills.
• Good follow-up and customer-handling skills.
• Ability to build and maintain strong relationships with retailer partners.
• Target-oriented, proactive, and comfortable working in a sales environment.
• Basic knowledge of CRM/lead management systems will be an advantage.