Tele Caller

B. U. Bhandari Mercedes-Benz; Maharashtra; On-site; INR 220,000 - 300,000; Full time

Benefits offered by this job

Statutory Benefits

Mediclaim

Incentive

Job summary

B. U. Bhandari Mercedes-Benz in Maharashtra, India is seeking a Telecaller / CRE in the Marketing department. You will make outbound calls to leads generated through marketing campaigns for new car sales, qualify customer needs, and follow up to move leads through the funnel.

The role emphasizes customer retention, event invites, and precise record-keeping in the CRM, with targets for daily calls, connected numbers, and reported results. Fluency in English, Hindi and Marathi is essential.

Qualifications

• Excellent communication in English, Hindi and Marathi.
• Strong customer handling, communication, and follow-up skills.
• Basic knowledge of MS Excel and CRM systems.
• Ability to understand customer requirements and qualify leads.
• Ability to meet daily calling and performance targets.
• Prior experience in luxury brands or premium customer-facing industries preferred.

Responsibilities

• Make outbound calls to leads generated through various marketing activities for New Car Sales.
• Contact and qualify marketing-generated leads and understand customer requirements and purchase intent.
• Conduct regular follow-ups with prospective customers and update the lead status.
• Generate and share qualified leads with the Sales team for further action.
• Conduct customer retention and engagement calling as per dealership campaigns and requirements.
• Invite customers for dealership events, promotional activities, launches, and other marketing initiatives.
• Maintain accurate calling records, customer responses, and lead status in the CRM or reporting system.
• Coordinate with the Sales and Marketing teams to ensure timely follow-up on qualified leads.
• Achieve assigned daily calling, connected-call, qualified-lead, and event confirmation targets.
• Share daily and weekly calling performance reports with the reporting manager.

Skills

English

Hindi

Marathi

Tools

MS Excel

CRM systems

Job description

Key Responsibilities

• Make outbound calls to leads generated through various marketing activities and campaigns for New Car Sales.
  
• Contact and qualify marketing-generated leads and understand customer requirements and purchase intent.
  
• Conduct regular follow-ups with prospective customers and update the lead status.
  
• Generate and share qualified leads with the Sales team for further action.
  
• Conduct customer retention and engagement calling as per dealership campaigns and requirements.
  
• Invite customers for dealership events, promotional activities, launches, and other marketing initiatives.
  
• Maintain accurate calling records, customer responses, and lead status in the assigned CRM or reporting system.
  
• Coordinate with the Sales and Marketing teams to ensure timely follow-up on qualified leads.
  
• Achieve assigned daily calling, connected-call, qualified-lead, and event confirmation targets.
  
• Share daily and weekly calling performance reports with the reporting manager.
  

Job Description - Telecaller (Marketing Department)

Designation: Telecaller / Customer Relationship Executive (CRE)

Department: Marketing

Reporting To: Marketing Executive

Key Responsibilities

• Make outbound calls to leads generated through various marketing activities and campaigns for New Car Sales.
  
• Contact and qualify marketing-generated leads and understand customer requirements and purchase intent.
  
• Conduct regular follow-ups with prospective customers and update the lead status.
  
• Generate and share qualified leads with the Sales team for further action.
  
• Conduct customer retention and engagement calling as per dealership campaigns and requirements.
  
• Invite customers for dealership events, promotional activities, launches, and other marketing initiatives.
  
• Maintain accurate calling records, customer responses, and lead status in the assigned CRM or reporting system.
  
• Coordinate with the Sales and Marketing teams to ensure timely follow-up on qualified leads.
  
• Achieve assigned daily calling, connected-call, qualified-lead, and event confirmation targets.
  
• Share daily and weekly calling performance reports with the reporting manager.
  

Requirements

Skills & Requirements

• Good communication skills in English, Hindi and Marathi.
  
• Strong customer handling, communication, and follow-up skills.
  
• Basic knowledge of MS Excel and CRM systems.
  
• Ability to understand customer requirements and qualify leads effectively.
  
• Ability to achieve assigned calling and performance targets.
  
• Prior experience in luxury brands, premium automobiles, real estate, or other premium customer-facing industries will be preferred.
  

Experience: 1-3 years

Benefits

• 1. Statutory Benefits
• 2. Mediclaim
• 3. Incentive