Technology Support Engineer

Accenture in India; Indore District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Accenture in India invites applications for a Technology Support Engineer who will act as the ongoing interface between the client and the system. You will be dedicated to quality, using exceptional communication to keep our systems running.

With deep product knowledge, you will define client issues and design resolutions, interfacing with clients and resolving problems end-to-end. Your day-to-day includes collaborating with multiple teams, providing effective resolutions, and ensuring smooth

Qualifications

• Mandatory basic networking skills: routing and switching (CCNA, JNCIA equivalent).
• Must-have skills include Cisco FTD and Juniper SRX (minimum 2 from listed).
• Good-to-have skills include Python, Ansible, Terraform, Git, REST APIs, CI/CD.
• Good-to-have knowledge on Cloud Networking, Automation, routing protocols (BGP, OSPF).
• Hands-on experience in network security implementation and operations.

Responsibilities

• Resolve incidents and problems across multiple business system components and ensure operational stability.
• Create and implement RFCs and update knowledge base articles to support troubleshooting.
• Collaborate with vendors and service management teams for issue analysis and resolution.
• Collaborate with clients to understand issues and provide effective resolutions.
• Interpret client issues and design appropriate solutions based on product knowledge.
• Monitor and resolve technical issues to ensure smooth system operations.

Skills

Network Security Operations

Routing & Switching

Cisco FTD

Juniper SRX

Python

Ansible

Cloud Networking

Education

15 years full time education

Tools

Cisco ISE

F5 Load Balancers

Job description

Project Role

Technology Support Engineer

Project Role Description

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills

Network Security Operations

Good to have skills

NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification

15 years full time education

Summary

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring smooth system operations.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Collaborate with clients to understand their issues and provide effective resolutions.
• Interpret client issues and design appropriate solutions based on deep product knowledge.
• Ensure smooth system operations by monitoring and resolving any technical issues.
• Maintain a high level of communication with clients to keep them informed about the progress of their issues.

Professional & Technical Skills

• Mandatory Basic Networking skills : Routing & Switching (CCNA, JNCIA equivalent)
• Must to Have Skills (Should have minimum 2 skills from listed skills) : Cisco FTD, Juniper SRX, PaloAlto, Fortinet, Zscaler, Prisma Access, Forti-SASE, Cisco ISE, F5 Load Balancers
• Good to have Skills (Should have minimum 2 skills from listed skills) : Python, Ansible, Terraform, Git, REST APIs, CI/CD
• Good to have knowledge on Skills (Should have minimum 1 skills from listed skills) : Cloud Networking, Automation, Routing protocols (BGP, OSPF)
• Proficiency in network security Implementation and Operations.
• Experience in designing and deployment of Firewalls, SASE Solutions, F5 Load Balancers etc. (Optional)
• Strong understanding of network and security principles and operations.
• Experience in implementing and managing network security solutions.
• Knowledge of firewall technologies and malware detection systems.
• Familiarity with network protocols and network security best practices.
• Knowledge of ITIL framework for service management.
• Hands-on Experience with security monitoring tools.

Additional Information

• Flexible to work in 24x7 rotational shifts, including weekend
• Excellent communication skills
• A 15 years full time education is required.