Technology Support Engineer

Accenture; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture seeks a Technology Support Engineer to resolve incidents across multiple business components and maintain operational stability. The role includes creating RFCs and updating knowledge base articles to support effective troubleshooting, with collaboration from vendors and service management teams to resolve issues promptly.

This position requires 7.5+ years of cloud infrastructure experience and 15 years of education, and is based at our M2B - STPI location in Mumbai.

Qualifications

• Expertise in cloud infrastructure including AWS.
• Experience in incident and problem management processes.
• Ability to create and manage RFCs to support stability.
• Proven collaboration with vendors and cross-functional teams.

Responsibilities

• Act as the ongoing interface between the client and the system or application.
• Maintain and update knowledge base articles to improve troubleshooting efficiency.
• Lead cloud infrastructure operations, monitoring, and incident resolution.

Skills

Cloud Infrastructure

Incident management

Change management

RFC creation

Knowledge base upkeep

Vendor collaboration

Monitoring

7.5+ years experience

M2B - STPI location

15 years education

Education

15 years full time education

Tools

AWS Cloud

Terraform IaC

CloudWatch

Kibana/ELK

Job description

Project Role

Technology Support Engineer

Project Role Description

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills

Cloud Infrastructure

Good to have skills

NA

Minimum 7.5 year(s) of experience is required

Educational Qualification

15 years full time education

Summary

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple platforms.

Roles Responsibilities

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have Skills :AWS Cloud SME Good to Have Skills :Azure Cloud Job Requirements :

Key Responsibilities

Overall 8+ years of experience working in IT at least 3 to 5 years as an AWS Cloud SME Requirement: We are seeking a mid-level AWS Cloud Engineer with strong experience in cloud infrastructure operations, support, and automation across enterprise AWS environments. The role will focus on the management, monitoring, troubleshooting, and optimization of AWS services including EC2, S3, ELB (ALB/NLB), Route53, VPC, AWS Backup, EKS, ELK/Kibana, IAM, CloudWatch,Cloud Formation and AWS Organizations, along with hands‑on experience in Terraform-based Infrastructure as Code (IaC). The candidate will be responsible for maintaining cloud platform availability, supporting incident and change management activities, implementing infrastructure automation, monitoring system health, and ensuring adherence to security and governance standards. The ideal candidate should possess strong troubleshooting skills, experience working in production support environments, familiarity with cloud networking and container platforms, and the ability to collaborate with architecture, security, and application teams to deliver reliable and scalable cloud services.

Professional Technical Skills

-

Must To Have Skills

• Proficiency in Cloud Infrastructure.
• Strong knowledge of incident and problem management processes within cloud environments.
• Experience in creating and managing Requests for Change to support operational stability.
• Ability to collaborate effectively with vendors and cross‑functional teams to resolve technical issues.
• Familiarity with maintaining and updating knowledge base articles to improve troubleshooting efficiency.
• Skilled in monitoring and ensuring the health and performance of cloud‑based systems.
• The candidate should have minimum 7.5 years of experience in Cloud Infrastructure.
• This position is based at our M2B - STPI location.
• A 15 years full time education is required.

Qualification

15 years full time education